Omni Hotels & Resorts - Corporate Office

Assistant Director of Human Resources

Job Locations US-VA-Hot Springs
Posted Date 2 weeks ago(6/8/2024 10:41 AM)
Requisition ID
# of Openings
Category (Portal Searching)
Human Resources


The Homestead


Resort Pic (002)


Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.


The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

Join our team as Assistant Director of Human Resources at Omni! You'll supervise and train both hourly and management team members, partnering closely with the Director of HR to implement policies, culture, and leadership initiatives. From conducting investigations to implementing training programs and ensuring legal compliance, you'll play a pivotal role in maintaining Omni's standards and fostering a positive work environment. If you're passionate about HR, adept at team leadership, and committed to upholding company values, apply now to be a part of our dynamic team!


Our  team members enjoy a wealth of benefits and perks, including:

  • Comprehensive healthcare coverage with options for medical, dental, and vision plans.
  • Paid time off for relaxation and rejuvenation.
  • Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
  • Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
  • Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.




• Supervise and train hourly and management Human Resources team members.
• Partner with the Director of HR in all areas of Omni policy, culture and leadership.
• Implement training and development programs. Recommend new programs based on need.
• Conduct investigations and assist the Director of HR and senior leadership in making employment status decisions.
• Assist the Director of HR in the creation of responses to employment litigation from Federal and State offices.
• Fulfill all the responsibilities of the Director of HR in their absence, communicating effectively with property leadership as necessary
• Provide guidance and advice to department heads and leaders at all levels of the hotel on employee relations issues. Ensure our leadership team upholds Omni culture and complies with the law.
• Assist the Director of HR in developing and maintaining an active “Succession Plan” for all departments of the hotel.
• Ensures all Omni Benefits programs are implemented according to standards.
• Ensure on-boarding of new associates is implemented according to Omni standards.
• Ensure employee terminations are implemented according to Omni standards.
• Maintain legal compliance at all times. Ensure that team is up-to-date with evolving legislation and compliance.
• Maintain all Associate Service Center Standard Operating Procedures.
• Ensure the Associate Services complies with Internal Audit requirements.
• Ensure the department meets the standards of the HR Assessment.
• Implement the Hotel's associate feedback programs. Implement the Associate Engagement survey and assist the hotel in creating substantial action plans that move the Hotel forward.
• Ensure all Omni Training Programs are implemented successfully.
• Ensure the hotel complies with all training required by law (ex: TIPS, Food Handler, Sexual Harassment) etc.
• Ensure the associate files are maintained in a neat and organized manner.
• Plan and execute exciting, fun and interesting associate events at least quarterly.
• Implement Omni’s recognition programs. Ensure the Omni Service Champion culture is celebrated.
• Implement the Hotel’s wage and salary adjustment programs ensuring accurate market data to drive compensation programs.
• Implement the performance appraisal and salary increase programs according to Omni standards. Establish aggressive and effective recruiting and employment function to include job fairs in and around the community, colleges, universities, etc. Utilize monthly forecasting tool to ensure all departmental manpower needs are met.
• Consistently works to define Omni culture and Six Pillar philosophy on the property. Reflects and adapts to varying situations based on adherence to Omni culture and Standard Operating Procedures.
• Develop a consistent and lively associate communications network within the hotel, via bulletin boards (electronic or otherwise), department communication boards, posters and flyers.
• Responsible for clear and accurate documentation of all associate issues, on a timely basis following counseling and disciplinary procedures. Ensure legal liability of the company is protected at all times.
• Monitor departmental expense in compliance with check-book accounting process. Work closely to ensure associate relations and recruitment/advertising expenses are in line with monthly budget.
• Participate in yearly budgeting process, forecasting expenditures for associate relations with the Director of HR.
• Fulfill reasonable requests of management as directed by Director of HR, GM or Managing Director.
• Conduct exit interviews for all terminating associates and ensure final clearance and pay check distribution.



• Must have at least 5 years of experience in Human Resources.
• Minimum of 3 years experience in a Human Resources leadership role.
• Must have significant employee relations experience at a decision-making level, including experience conducting investigations, managing the coaching and counseling and handling grievances.
• Must have a well-rounded Human Resources background with solid experience in employee relations, benefits, training, safety, liability avoidance and compliance.
• Bachelor's Degree required.
• Must have outstanding verbal and written communication skills, ability to coach, counsel, advise, mentor and motivate associates and managers at all levels.


• Hotel/Resort experience strongly preferred.
• SPHR Certification or AHLA CHRE Certification preferred.
• Experience conducting and implementing training and development programs.
• Large hotel / resort experience preferred.
• Operations management experience preferred.


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