Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Ensure proper training and supervision of all food & beverage staff, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Guest Experience

• Consistently ensure maximum guest satisfaction.
• Be pleasant, smile, and greet all guests, using guest names when obtained
• Handle all complaints to the guests' satisfaction.
• Communicate with guests and receive feedback.
• Monitor timing of guest experience and table turnovers.
• Adjust all lights and music appropriately for each meal period.
• Monitor and critique the quality and consistency of the food product.

Leadership and Training

• Responsible for assigned shift, assisting in overall management of all F&B operations
• Supervise and coordinate assigned shift.
• Have full knowledge of all menus and beverage menus
• Have full knowledge of responsible alcohol service
• Pre-meal meetings conducted with service staff on a daily basis.
• Supervision of floor during restaurant operation.
• Ensure all side-work is completed to maintain a clean environment.
• Train service personnel to follow rehearsed service scenarios.
• Demonstrate excellent teamwork with internal associates
• Assist with schedule, forecast, payroll, Kronos, Medallia, MOS
• Complete scheduling and maintain productivity of service staff.
• Coordinate and track Food & Beverage associates for ServSafe Food Handler certification to ensure current certification at all times.
• Coordinate and track Food & Beverage associates for ServSafe Alcohol certification to ensure current certification at all times.

Restaurant Operations

• Contribute to the profitability of the restaurant through cost control effectiveness.
• Perform weekly, monthly and quarterly forecasting.
• Spot check liquor pars.
• Order daily supplies.
• Take food and beverage orders from guests
• Enter in orders to the computer ensuring accuracy and timeliness
• Manage walk-up and seated guests appropriately
• Demonstrate full working knowledge of POS system
• Expedite table turnover and table resetting.
• Be familiar with all food and beverage-related procedures and equipment and be able to assist all functions when needed.
• During service, constantly inspect tabletops, side-stations and tray stands for consistency.
• Process Accounts Payable invoices for various vendors.
• Answers office phone greeting internal and external guest.
• Check voicemails, e-mails and faxes and follow up accordingly.

Sales and Marketing

• Implement sales promotions, marketing, and merchandising programs.
• Constantly perform positive up-selling techniques with service staff.
• Manage and update Open Table with Reservations reviewed on a daily basis.
• Manage special events.

Safety and Standards

• Know emergency procedures and work to prevent accidents.
• Ensure proper function of all service equipment.
• Enter all maintenance deficiencies in Synergy and follow up
• Be familiar with and enforce all policies related to liquor liability laws. 
• Prohibit sale of liquor to minors.
• Maintain the physical atmosphere and cleanliness of the restaurant.
• Ensure staff’s uniforms and appearance meet specifications.
• Know and adhere to all Omni policies, procedures, and standards.

• Must have Associate Degree or equivalent.
• 2+ years of experience in a Restaurant Management role.
• Upscale hotel experience is preferred.
• Must be able to stand on feet for 8 hours a day.
• Must have the ability to multitask.
• Must be able to lift 20 lbs.
• Prior history utilizing Micros preferred.
• Three meal dining experience (breakfast, lunch, and dinner) preferred.
• Understanding of Food and Beverage financials including cost and par controls is preferred.
• General knowledge of Microsoft Word, Excel, and PowerPoint.
• Must have a strong attention to detail as well as strong customer service skills.
• Valid Food Handlers Certificate and a valid TIPs or ServSafe Alcohol Certification.
• Must be able to work a flexible schedule including weekends and holidays.
• Innovative ideas to enhance the guest experience in an upscale dining environment.