Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.

The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

The Banquet Director is responsible for responsible for managing the daily execution of all banquet functions in the hotel. This is a leadership role responsible for the training of associates to deliver prompt, courteous service in a manner that complies with Omni food and beverage standards and company policies and procedures.

Key Responsibilities:

• Perform all Banquet side work as designated by the Banquet Captain and/or Banquet Managers.
• Determines set-ups in conjunction with Director of Catering.
• Plan and direct administration of the Banquet Department to meet the daily needs of the operation. Clearly communicate, assign and delegate responsibility and authority for the department to the banquet leadership team and support staff.  Conduct performance review for Banquet Managers and/or Captains, as well as counsel and give directions for line team members.  
• Develop, implement and maintain (with the aid of department's team) department's service guidelines and standards in regards to soliciting new business, training, department standards of operations, service standards, equipment par levels, and event set-up specifications.
• Assist in the hotel's goals in establishing and achieving predetermined profit objectives and revenues.
• Attend and prepare for all menu, pre-cons, individual team member, statement and departmental meetings.
• Initiate, with the assistance of the Director of Food and Beverage, Executive Chef and Assistant Banquet Manager, the development of attractive, creative menus, and seasonal theme menus, breaks, and events to maximize revenue, add value, and variety.
• Coordinates with the Stewarding Department on fast recovery of food leftover and minimizes waste.
• Assist with preparing and furnishing reports for forecast, budget information, and cost controls by implementing effective controls of labor and product cost.
• Establishes high standards of quality service and maintains them through effective daily stand ups, training and continuous upgrading.
• Maintains the equipment entrusted to the department and keeps pars up.
• Maintains records, reports, closing reports and payroll costs.
• Inspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.
• Conscious of business fluctuations, reacts either increasing of decreasing when volume of business fluctuates up or down.
• Maximizes profits in his department through effective management techniques, always keeping in mind guest satisfaction.
• Must stay updated on new food and wine trends. Sets the pace and is a good example for a successful quality operation.
• Prepare for and conduct departmental meetings.
• Uses necessary reports and platforms to effectively relay guest concerns to other departments.

Essential Functions:

• To ensure all function rooms are fully set not just only in accordance with requirements/ instructions as stated in Banquet Event Order but to be responsible for the smooth running of functions to ensure guest stratification.
• To discuss and comprehend individual functions requirements with respective Sales Manager/ Conference Service Manager/ Executives to ensure all requirements of individual functions are carried out, fulfilling each requirement of organizers in attaining high guest satisfaction levels.
• To plan and coordinate all relevant details of individual events from the information available on the Banquet Event Order with subordinates and department concerned. Delegates respective duties to subordinates to ensure guests requirements are being met.
• To coordinate individual functions with respective Sales Manager/ Conference Service Manager/ Executive to understand better and fulfill guests needs in achieving a high level if guests’ satisfaction.
• To assign and concisely brief each subordinate on functions and other duties.
• To supervise subordinates effectively so that guest satisfaction is achieved, and disciplines subordinates whenever necessary.
• To be proactive in handling last-minute changes or requirements to ensure guest satisfaction.
• Coordinates functions and activities with other departments, as necessary. Actively communicates with Outlet Managers when applicable.
• Administrate post function reports after end of function and identify any potential problems. Suggests solutions to subordinates and Director of Food and Beverage.
• To supervise and ensure cleanliness of function rooms, including back of house areas. Secures department space and product at end of day.
• Ensures continuous oversight over cost and labor within the department.

• Minimum 1 year banquet or fine dining serving experience; banquet experience strongly preferred.
• Must have at least 3 plus years of experience in Banquet Management operations.
• An additional 5 plus years of previous Banquet experience is desired, preferably in A hotel setting.
• Current ServeSafe Managers Certification.
• ETips Certification.
• Bachelor’s Degree or High School Degree with equivalent experience.
• Exceptional people skills preferred.
• Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress.
• Computer skills required

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.