Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

The Omni Mount Washington Resort is seeking an experienced and dynamic Director of Food and Beverage to lead and manage our diverse Food and Beverage operations. This role is critical to ensuring the highest standards of service and excellence across all Food & Beverage outlets, including Restaurants, Lounges, Culinary Services, Banquets, Stewarding, and In-Room Dining (IRD). The Director of Food and Beverage will be responsible for the coordination and direct supervision of these operations, providing leadership that consistently exceeds the expectations of our guests and stakeholders, while also achieving and surpassing the financial objectives set by ownership.

Our  team members enjoy a wealth of benefits and perks, including:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Essential Functions:

• In conjunction with the Outlet Managers and Executive Chef, create new and attractive menu items designated to represent current culinary trends and constantly exceed customer expectations.
• Continuously evaluate the performance of the F&B team.  Plan and coordinate training and development opportunities to ensure succession planning within the department and division.
• Review daily high-cost item inventory control sheets and food cost comparison to potential.
• Develop action plan if food cost is off target.
• Review production planning to forecasted covers.
• Review production planning for Banquets and check banquet reconciliation daily.
• Review and maintain other expense control sheet as well as missing check report.
• Review abstract trend of daily specials; appetizers, desserts, side orders in percent to total covers and compare to production sheets.
• Review cover counts against sales goals.
• Compare average checks and develop action plan if average check falls below budget.
• Monitor to ensure that all stations are working with production sheets and amounts are produced as listed on those production sheets.
• Ensure that amounts are sufficient for forecasted covers.
• Make sure that cooks follow recipes and that food for banquets is not being overproduced.
• Stream-line coordination of Food and Beverage products served in Banquets.
• Check portions for size as established in menu item recipe.
• Check that food products meet purchasing specs.
• Check that there is no free pouring of liquor.
• Ensure that plates meet specs and pictures.
• Ensure that specials served have price value relationship.
• Check on pick-up time for service personnel.
• Check that food items in kitchen area are properly stored.
• Ensure that sanitation standards are met (local Health Code Requirements).
• Monitor waste in kitchen, garbage pails, on the line, in the refrigerator and walk-in areas.
• Ensure quality in employee's meal product.
• Ensure buffets and coffee breaks set ups, tabletops and uniforms for banquets.
• Ensure service to all guests follows established standards, is consistent, efficient and courteous.
• Perform any other duties required by senior management.

Tools and Equipment:

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Qualifications:

• Minimum of seven years’ experience as a food and beverage leader in a luxury hotel.
• Must have a four-year college degree.
• Must have a proven track record of motivating managers and associates to meet and exceed goals and to provide the highest quality experience for our guests.
• Strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, food and beverage cost controls.
• Strong computer and technical skills to include Micros and on-line purchasing systems.
• Ability to track and analyze department turnover trends with demonstrated ability to identify and implement corrective action steps if necessary.
• Demonstrated ability to mentor and develop growing talent for the company.
• Demonstrated ability to handle progressive discipline/coaching discussions.
• Proven ability to engage associates at all levels.
• Demonstrated ability to work with Sales and Catering leadership.
• This individual must be willing to work flexible hours as needed during busy times and high-profile events.
• Must meet standards of appearance.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Candidate must have extensive hands-on food and beverage knowledge and experience including multiple outlets, banquets, and P&L responsibilities.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.