Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.

The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

The Omni Providence is seeking a Banquet Manager to oversee the banquet team and ensure that we are providing exceptional events. This position is responsible for ensuring proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards as well as establishing rapport with the Catering and Convention Service team and outside clients. The Banquet Manager is a leadership role responsible for training of associates to deliver prompt, courteous service in a manner that complies with Omni food and beverage standards and company policies and procedures. The Banquet Manager is expected to learn the functions of, and assist in, other outlets of the hotel as necessary during non-peak banquet periods and oversee the Banquets Department when the Director is not present.

Salary for this position (based on experience):  $60,000/year.  Full time assoiates at the Omni Providence are entitled to elect the following benefits:  Medical, Dental, Vision and other healthcare benefits, paid maternity leave, 401K and Paid Time Off accral.  

• Represents the management team at functions, liaisons with client contacts to ensure guest satisfaction.
• Determines set-ups in conjunction with Catering team.
• Oversees the billing process of each function to ensure accuracy and that it is posted in the day for the day of the event.
• Assisting in other hotel outlets when needed.
• Assists in and ensures accurate supply ordering for functions and inventory procedures.
• Coordinates functions with service staff, culinary team, and stewarding team. Sees that guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.
• Coordinates with the Stewarding Department on fast recovery of food leftover and minimizes waste.
• Briefs waiters on functions and procedure of service.
• Establishes high standards of quality service and maintains them through effective training and continuous upgrading.
• Maintains the hotel equipment and keeps pars up.
• Maintains records, reports, closing reports and payroll costs.
• Inspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.
• Conscious of business fluctuations, reacts to business volume changes modifying staffing, set up, ordering, and inventory as well as communicating with the culinary department.
• Maximizes profits in his department through effective management techniques keeping in mind at all times guest satisfaction.
• Must stay updated on new food and wine trends. Sets the pace and a good example for a successful quality operation.
• Prepare for and conduct departmental meetings, motivating staff daily to exceed client expectations.
• Use Synergy and Opera Reports to effectively communicate guest concerns to other departments.

• 2 plus years of previous Banquet experience is desirable in hotel setting
• High School Diploma or Equivalent; Some College Preferred.
• Exceptional people skills preferred.
• Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress.
• ServSafe Food Safety Certification required.
• Computer skills required
• Ability to work flexible schedule to include weekends and holidays.
• Must be able to carry a full banquet server tray on shoulder
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.