Director of Rooms
- Requisition ID
- 2025-119899
- # of Openings
- 1
- Category (Portal Searching)
- Rooms Operations
Overview
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort & spa.
At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.
Job Description
Omni PGA Frisco Resort is seeking a passionate Director of Rooms to join our team. Omni Frisco PGA Resort provides north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we provide incredible options for our guests and local community for dining, events, and entertainment.
The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention. This is an executive level position reporting to the Resort Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.
Responsibilities
- Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations
- Insuring the quality and productivity of housekeeping/laundry functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates
- Excellence in appearance of all areas throughout the hotel
- Producing constant improvement in guest experience satisfaction metrics
- Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
- Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
- Participation in weekly forecasting and scheduling activities
- Providing assistance in developing the annual hotel budget
- Preparation of action plans as directed by management
- Daily reviews of operating outcomes (including corrective action if required)
- Maintaining high visibility with associates and guests
Qualifications
- Bachelor's degree or equivalency required
- Must have previous experience in the Rooms Division in a property of similar size and quality for a period of five or more years
- Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred
- Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite)
- Excellent verbal and written professional communication skills required
- Must demonstrate strong leadership skills and the ability to nurture managers-in-training
- Must be detail-oriented and organized
- Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner
- Must be highly service-oriented
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.