Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. 

Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

The responsibilities of this position extend beyond any single job description, as the nature of hospitality requires flexibility and adaptability. The primary objective of the Director of Loss Prevention is to ensure the safety and security of guests, associates, and hotel property while providing exceptional service. This role involves direct problem resolution or efficient delegation to the appropriate department. The following outlines the key responsibilities and expectations for this position.

Essential Functions

• Lead training and development initiatives for the Security team, ensuring compliance with all relevant protocols.
• Review security reports for accuracy and timely submission.
• Identify and report hotel property deficiencies and safety hazards.
• Conduct thorough investigations of incidents involving guests or associates, including losses, thefts, and accidents, with reports completed within 48 hours.
• Maintain effective surveillance procedures throughout the property.
• Oversee the key control program, investigating discrepancies and reporting them to the Resort Manager and Director of Engineering.
• Monitor high-traffic areas, including the lobby, restaurant, restrooms, parking lot, bars, and back-of-house spaces.
• Uphold hotel service standards and provide direct assistance when needed.
• Act as a hotel representative in resolving guest concerns, ensuring all incidents are documented and communicated to relevant departments.
• Implement corrective actions with associates when necessary.
• Ensure follow-up communication and documentation for resolving property deficiencies and safety hazards.
• Maintain security equipment (e.g., uniforms, radios, cameras) in proper working order.
• Conduct monthly department meetings.
• Periodically inspect the hotel exterior to assess security risks.
• Maintain ongoing communication with the Resort Manager, Director of Engineering, and Director of Human Resources.

Hotel-Specific Responsibilities

• Conduct monthly OSHA training.
• Lead monthly Safety Committee meetings and follow up on identified issues.
• Oversee monthly associate locker inspections and bag checks.
• Ensure first aid kits are replenished throughout the resort.
• Complete and review Moments of Service Checklists each month.
• Distribute the monthly hotel incident/accident log to the Resort Manager and General Manager.
• Coordinate a semi-annual fire drill in collaboration with the Director of Engineering.
• Organize fire extinguisher and CPR training sessions.
• Implement continuous training for the Security team.
• Maintain knowledge of all emergency procedures and radio codes.

Required Skills & Qualifications

• Proficiency in basic computer operations and security systems, including two-way radios, Nextel devices, CCTV cameras, and report writing.
• First Aid and CPR certification.
• Strong customer service and problem-resolution skills.

Physical Requirements

• Ability to stand and patrol for extended periods.
• Capability to lift up to 50 lbs.

Tools & Equipment Used

• Office equipment: Telephone, computer, printer, copier, fax machine, filing system.
• Security equipment: CCTV cameras, radios, key control systems, fire control systems.
• Other: Hand trucks, lift jacks, first aid equipment, bell carts.

Working Conditions

• Exposure to both indoor and outdoor environments, including extreme temperatures.
• Potential contact with hazardous chemicals.