Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Generates revenue from solicitation of tournament and small golf group opportunities.  Works to convert leads, personal sales efforts and RFP’s to revenue conclusion for rooms, golf, food and beverage, merchandise and other ancillary revenue.  Coordinates and services all aspects of golf events to ensure positive, high level service.

To facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the hotel, ensuring that all information has been communicated correctly.

o Prepares and reviews resumes for groups. Ensures all departments receive necessary information pertaining to the Conference.
o Partners with the culinary team to create customized menus to fit client’s needs as well as increase food and beverage revenues.
o Verify contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups.
o Conduct pre-planning meetings to include necessary departments when requested by client.
o Entertain clients in a professional manner to establish closer working relationships.
o Initiates the method of payment process and assist the credit manager in all accounting procedures.
o Collects information to create master account estimates 90 days and 21 days prior to conference/event.
o Creates Banquet Event Orders (BEO’s) to review with the meeting planner. Receives signed event orders and provides these to the Credit Manager.
o Distributes BEO’s which includes all food and beverage and meeting requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting.
o Attends required meetings including morning and afternoon Stand-Up Meeting, BEO Meeting, Forecast Meeting and Department Staff Meeting.
o Recommends appropriate “in-house” and/or preferred vendors for group related services to drive hotel revenue.
o Conducts pre-conference meetings with meeting planner and all appropriate department heads.
o During conference, will ensure the meeting arrangements are to the meeting planner’s specifications. Ensures all on-site changes are managed efficiently.
o Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise.
o Arranges for post-conference meetings with the meeting planner and the Executive Committee when requested.
o Knowledge of computer systems to include Delphi, Microsoft Outlook, Microsoft Word, Excel, and Micros.
o Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis. Assist in forecasting guestroom revenue along with the Group Housing Coordinator.

o Previous Experience as a Conference Service Manager in a High Volume 4-Star Hotel
o Delphi or Equivalent Training
o Bachelor’s Degree in Related Specification (Preferred)
o Certified Meeting Planner (Optional)

Physical Requirements:
o Stand and Walk for Lengthy Periods of Time throughout 70,000+ sq. ft. of Meeting Space
o Viewing the Computer Screen to complete Necessary Procedures

Work Environment:
o Fast-Paced, ever-changing environment – must be able to react quickly to changes.
o Office is open to other Associates for questions regarding events.
o Often present on the hotel meeting space floor, facing clients face to face in a professional environment.

Tools/Equipment:
o Computer
o Printer/Copy machine

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.