Berkshire Place

This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city’s most illustrious sites like Fifth Avenue Shopping, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers.

The Omni Berkshire Place’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match.

To assist with the accountability of overall safety and security of the Hotel while providing exceptional levels of guest service. Responsible for the daily operations of the Security Department and Engineering Department, including all paperwork, projects are processed and completed on a timely basis in the order of established priorities.  

• Responsible for planning, evaluating, organizing, recruitment, training, and directing the activities of all Security and Engineering associates.
• Monitors & drives appropriate compliance levels of all Omni Hotels Life Safety Programs, training, policies and procedures.
• Reports identified deficiencies to the Director of Engineering and collaborates with the Engineering department regarding safety concerns.
• Reviews all reports completed by security associates to ensure accuracy and timely submission.
• Reports all observed hotel property deficiencies and safety hazards.
• Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents).
• Maintains surveillance procedures through-out the property.
• Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Engineering.
• Monitors all traffic in the lobby, restaurant, restrooms, bars, and back of the house area.
• Ensures that all hotel service levels are maintained, and provides assistance when necessary.
• Acts as the hotel representative when resolving guest problems and concerns.  Ensures that all details of guest situations are documented and communicated to appropriate department personnel.
• Ensures follow-up communication and appropriate documentation with necessary departments to ensure hotel property deficiencies and safety hazards are resolved.
• Ensures that all Security equipment (uniforms, push to talk radios, cameras) are kept in good working condition.
• Periodically inspects exterior of building.
• Participates, leads, and conducts monthly Safety Committee meetings and ensure follow-up on any issues.
• Coordinates associate locker inspections and bag checks.
• Monitors First Aid Kits throughout the Hotel.
• Distribute Daily Hotel Incident/Accident Log to EC Committee.
• Conducts monthly Fire extinguisher inspections, and hotel fire drills in partnership with the Engineering department.
• Understands all emergency procedures and is able to execute processes during times of emergency.
• Coordinate and respond to telephone requests from guests and general work requests. Assign and dispatch all work assignment through our property management system. Place follow up calls with guests to ensure satisfaction of response.
• Maintain Engineering’s inventory and supplies through Birchstreet
• Maintain records and files such as all preventive maintenance, work requests, fire brigade logs and vendor work tickets
• Process requisition orders and distribute paperwork to accounts payable and requesting departments. Ensure all receiving is performed to conform to month end duties.
• Manage daily and weekly payroll, including monitoring time off/late logs and overtime logs
• Solicit pricing and bid information from vendors for storeroom items, departmental supplies and certain major projects.
• Set up purchase orders for vendors that have service contracts$75,000.00 - $80,000.00 annual salary

• Must have 1+ years experience in Loss Prevention/Security Management role.
• Experience in Loss Prevention in an upscale establishment and/or large convention hotel preferred. 
• Must be First Aid and CPR certified and/or have ability to obtain such training.
• Able to maintain confidentiality and exercise sound judgment when handling sensitive matters. 
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Demonstrate highly developed customer service skills with strong attention to detail.
• Must be conversant with OSHA guidelines and workplace safety standards. Experience preventing loss, incident reporting and interacting with high profile clientele.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Must have the ability to delegate, effectively train and coach a team with diverse talents.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
• Maintain a professional business appearance, attitude, and performance.
• Must have a flexible schedule and be willing to work evening shifts, weekends, and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift. 
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.