Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

To ensure that all Select Guest members receive a superior level of service quality in room choice, requests, upgrades, credits for stays and airline mile credits when applicable, and to ensure all guest issues are handled and the information is passed on to a manager.

o Oversee property Loyalty Ambassador(s) and VIP Coordinator(s) to ensure hotel’s compliance in all requirements of the Select Guest and VIP programs.
o Attend Front Office monthly all-together-get-together to update and train front office associates on monthly changes to select guest program.
o Create monthly goals for property select guest enrollments and provide weekly updates to the management team in hotel’s AM and PM standup.
o Develop proactive personal relationships with Select Guests while acting as an advocate and point of contact for all Select Guests.
o Inspect all arriving Black and Red level guest rooms.
o Greet Select Guests upon arrival and resolve all Select Guest complaints in a timely manner.
o Identify all arriving Select Guests ensuring they receive their personalized preferences prior to their arrival.
o Ensure that accurate up-to-date information is maintained on all Select Guests in all computer systems, ensuring to merge any duplicate accounts.
o Maintain inventories of all Select Guest collateral and amenity materials.
o Prepare daily reports for and brief all necessary departments, then ensure that all Select Guest expectations are met and exceeded.
o During high business demands, be flexible to work in various capacities, which include PBX, Concierge, and or Front Desk.
o Assist with billing inquiries and be knowledgeable of all details included within guest folios
o Understand all aspects of Check-In and Check-Out procedures.
o Communicate with other Loyalty Ambassadors when assisting a Select Guest with other Omni properties to ensure consistent service.
o Perform Moments of Service success checklist reviews in all relevant departments regarding Select Guest standards. (Spot-check to make sure Select Guest benefits are being delivered properly.)
o Report Select Guest successes and failures and recognize outstanding performances and communicate goals for current and upcoming promotions.
o Attend Omni Service Tradition Ambassador Meetings and/or monthly department OST meetings.
o Meet with department heads routinely and make suggestions about improving the Select Guest program at your hotel.
o Design and implement property specific Select Guest promotions, incentive programs, and/or communications to focus on and improve Select Guest performance in specific areas.
o Create internal written communications to inform and motivate associates regarding current Select Guest issues.
o Accompany sales team on relevant sales calls and site inspections to promote Select Guest program.
o Act as liaison with the corporate office and other properties regarding Select Guests.
o Participate in monthly Loyalty Ambassador call and well as Select Guest calls with counterparts at other hotels for training, to share best practices and review new initiatives and programs.
o Promote the Select Guest Program to guests that are not currently members, striving to meet monthly enrollment goals.
o Assist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests.

o One year of Hospitality experience within the Rooms Division required. Previous experience as a Loyalty Ambassador preferred.
o College degree preferred, hospitality degree a plus.
o Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
o Solid understanding of Select Guest Program and VIP processes.
o Ability to teach employees the importance of, and how to greet guests and courteously solve requests.
o Attain a high propensity for customer service.
o Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
o Ability to work cohesively with co-workers both within and outside of your department.
o Must be able to work a flexible schedule and willingness to work weekends and holidays.
o Ability to think clearly, quickly and make concise decisions.
o Ability to prioritize, organize and follow up.
o Ability to work well under pressure.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.