The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention.

Omni Benefits Include

• Free Donwtown Assigned Cage Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

• Provide visionary leadership to the Rooms Division—including Front Office, Housekeeping, Guest Services, Loss Prevention, Concierge, Laundry and outsourced valet teams—ensuring exceptional service delivery across all touchpoints.
• Serve as a key member of the Executive Committee, collaborating closely with Sales, Food & Beverage, Engineering, Associate Services and Finance to deliver seamless luxury experiences.
• Monitor daily operations to ensure standards are met in cleanliness, guest interaction, and service efficiency.
• Champion Omni’s Power of Engagement service philosophy by fostering a culture of genuine hospitality, associate recognition, and accountability.
• Excellence in appearance of all areas throughout the hotel.
• Drive performance through detailed financial oversight of Rooms Division expenses, labor productivity, and revenue forecasting.
• Producing constant improvement in guest and associate experience satisfaction metrics.
• Partner with Talent Acquisition and HR to recruit, onboard, train, and retain top-tier associates who embody Omni’s core values.
• Lead departmental meetings and one-on-one coaching conversations that support associate development and succession planning.
• Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings.
• Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems.
• Participation in weekly forecasting and scheduling activities.
• Providing assistance in developing the annual hotel budget.
• Preparation of action plans as directed by management.
• Analyze guest feedback and implement action plans to enhance satisfaction and loyalty, including oversight of Medallia responses and guest recovery.
• Maintaining high visibility with associates and guests.
• Conducts daily review of Rooms Division hotel operations with Department Heads.
• Attends hotel operational meetings, room’s departmental meetings, and associate-related events.
• Reviews annual objectives composed by department heads and monitors progress to completion over coming year.

• Bachelor's degree or foreign equivalency preferred.
• Must have previous experience in all aspects of the Rooms Division in a 4 - diamond property of similar size and quality for a period of two or more years.
• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
• Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
• Excellent verbal and written communication skills required.
• Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
• Must be detail-oriented and organized.
• Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
• Must be highly service-oriented.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.