Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Ensures Omni culture and operational standards are maintained through audits, training and development for all Operations departments

• Drives Omni values and philosophies through all service audits, associate feedback and training.
• Ensures all training programs, are strategically aligned with All-In culture points.
• Conducts daily audits of service and facilities.
• Compiles audit feedback with suggestions for improvement to share with senior leadership.
• Provides timely feedback and follow-up with associates and leaders on audits performed.
• Identifies trends and patterns in service delivery, working with leaders and associates to elevate overall service.
• Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance.
• Working with Operations leaders, designs and implements programs to increase guest satisfaction and associates’ job skills.
• Measures the effectiveness of training to ensure goals are met and ensures a return on investment.
• Actively promotes and informs associates about all training opportunities and associate activities.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Maintains training/MOS records and ensures full participation and compliance
• Is an internal "PR Agent" for Operations, creates motivating, timely and effective communications that inform and engage associates while recognizing their accomplishments.
• Responsible for administrative duties relative to the above accountabilities.
• Perform other special duties as required by Leadership related to the overall growth of the hotel and service culture.

Equipment Utilized:

· Computer and printer, telephone, pen/pencil, copier, file folders, filing cabinet, television and video/DVD player, flip charts, and LCD projector.

Working Environment:

· Exterior of hotel with exposure to various weather conditions.

· Interior of hotel in normal office conditions.

Physical Job Requirements (for essential functions only)

Mobility:

o 75% of day spent around the hotel conducting audits and observing service, providing feedback, maintaining employee relations, attending/facilitating meetings, accessing copier/printer

· Continuous Standing:

o Varies, dependent upon type of activity

Candidate Profile

Education & Qualifications:

o Minimum two-year degree from an accredited university in a related major or equivalent experience.

o Training Certification is a strong plus, with emphasis on luxury service, Four Diamond or Five Diamond, or Forbes 4- or 5-star training.

o Ability to dissect information and offer solutions to identified opportunities.

o Effective organizational skills and managerial courage to collaborate at a senior level in the organization.

Experience:

- 2 years of experience in a leadership training role, preferably within a Four Diamond or higher hotel or resort

o Strong platform skills, as well as excellent written and oral communication skills

o Excellent computer skills including Excel, Power Point, Word, and other programs.

o Broad understanding of the hotel operations, systems, and procedures.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.