Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
The Manager, IT Service Desk is responsible for managing and mentoring our IT Service Desk, providing excellent customer service, and thinking strategically. The Manager, IT Service Desk, will be part of a dynamic, fast-paced, agile department where change is frequent and constant. You will be responsible for executing daily operational, tactical, and strategic activities. This role will assist in supervising core operations and lead and develop a team of employees responsible for providing first- and second-level technical support in a service desk environment, offering round-the-clock support.
This position is full-time in the office located in Dallas, TX, Monday through Friday with the exception of escalation calls on the weekends.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.