The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Join an American Icon as Its Next Visionary Leader

The Omni Homestead Resort & Spa—America’s first resort and one of the most storied destinations in hospitality—is seeking a dynamic, strategic, and service-driven Managing Director. This is a rare opportunity to lead a world-class, four-diamond luxury resort with deep history, unparalleled amenities, and a legacy of heartfelt hospitality.

The Managing Director functions as the primary strategic business leader of the resort.

As leader of the resort, this position is responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales, and revenue generation, and delivering a return on investment to ownership. The Managing Director leads a team in the development and implementation of resort-wide strategies and ensures implementation of brand service programs and initiatives with the objective of meeting and/or exceeding guest expectations. In addition, the Managing Director builds and maintains relationships with key customers, civic and community leaders and influencers through personal engagement.

Commercial:

• To deliver on the financial goals of the resort, ensuring consistent alignment with The Omni Homestead’s luxury positioning and brand values
• Develops deployment strategies to market resort to continue to grow market share
• Communicates a clear and consistent message regarding resort goals to produce desired results
• Reviews the STR report, competitive shopping reports and other resources to maintain a strong understanding of the resort’s market position and performance
• Ensures sales and revenue engines are leveraged to drive the total revenue strategy, across all revenue streams, and RevPAR improvement year over year
• Reviews sales goals and strategies to ensure alignment with positioning and pricing
• Provides strategic direction and direct support to ensure the success of the group sales team
• Ensures accurate revenue, expense and labor forecasts and execution
• Participates in loyalty program member relations to facilitate acquisition and retention

People:

• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the resort
• Sets goals and expectations for direct reports
• Inspires and motivates team to achieve operational excellence
• Identifies leadership and fosters career development
• Utilizes an “open door” policy
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures
• Fosters associate engagement to providing excellent service
• Holds staff accountable for successful performance in a positive manner

Resort:

• Proven leader within luxury hotel brands, with a passion for service excellence and eye to detail
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction
• Participates directly in risk management issues and prevention, including legal and workers compensation
• Ensures capital expenditure funds are being budgeted and deployed effectively and within program
• Works collaboratively with state and regional tourism entities to build and nurture strong relationships to aid the business objectives of the resort

• 5 years minimum experience as a General Manager in a four-diamond resort required
• Previous experience in a large-scale resort environment
• Strongly preferred to have experience with golf, spa, Alpine/Nordic ski, or membership programs
• Strongly preferred to have experience managing major capital projects including renovations and new construction for historic properties
• Strong leadership skills
• Excellent communications skills
• Able to motivate team to provide best-in-class customer service
• Experience working in a heavy union environment a plus
• 10+ years of P&L responsibilities

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.