F&B Assistant Manager

US-AZ-Tucson
4 months ago
Requisition ID
2017-16104
# of Openings
1
Category (Portal Searching)
Food & Beverage

Overview

Tucson National Resort

 

Tucson

 

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

 

The Omni Tucson National Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.

Job Description

To provide proper training and supervision of all Legends Bar and Grill personnel including assistant managers and supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls.

Responsibilities

  • To consistently insure the maximum guest satisfaction while dining in the restaurant.
  • Pre-meal meeting conducted with service staff on a daily basis.
  • Supervision of floor during operation.
  • Insure that service personnel follow service protocol including steps of service.
  • Monitor timing of guest experience.
  • Handle all complaints to the guests' satisfaction.
  • Maintain a consistently smooth running operation.
  • Make the Front of the House staff weekly schedule.
  • Ensure the side-stations are fully stocked with equipment.
  • All side-work complete and checked out by the manager.
  • Making sure the beverage machines are functioning properly.
  • Ensure station rotation in seating.
  • Assist in seating or service of guests as necessary.
  • Coordinate all functions in dining room during service.
  • Monitor productivity of service staff.
  • Monitor and critique the quality and consistency of the food product.
  • Making sure special boards and/or descriptions posted accurately.
  • Continuously check food quality and presentation coming from kitchen.
  • Maintain food displays during service.
  • Monitor guest satisfaction and comments regarding food and service.
  • To be familiar with clients so that there is constant recognition of all repeat guests.
  • Review reservations on a daily basis and check against the VIP list from the front desk.
  • All special attention details handled properly.
  • Maintain the physical atmosphere and cleanliness of the restaurant.
  • Ensure the staff’s uniforms and appearances meet specifications.
  • Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
  • All menus inspected daily by hostess.
  • Make sure all equipment in good condition and clean.
  • Make sure work areas are being maintained neat, orderly and clean.
  • All lights and music adjusted appropriately for each meal period.
  • To contribute to the profitability of the restaurant through cost control effectiveness.
  • Constantly perform positive up-selling techniques with service staff.
  • Expedite table turnover and table resetting.Implement sales promotions and merchandising programs.
  • Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
  • Know and adhere to all company policies and procedures.
  • Know emergency procedures (including CPR) and work to prevent accidents.
  • Be familiar with and enforce all policies related to liquor liability laws.
  • Perform any and all other duties assigned and/or required by management.

Qualifications

  • Previous Restaurant Management Experience required
  • Flexible schedule including evenings, weekends, and holidays
  • Understanding of financial statements and labor productivity
  • Must be able to attain TIPS certification

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