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Director of Resort Revenue Optimization

Director of Resort Revenue Optimization

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Revenue Management

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Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service.  Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

To strategically coordinate the revenue management processes and procedures for Resorts to maximize Total RevPAR for the brand for all revenue streams including rooms; activities and food & beverage.


  • Work closely with the Resort DORMs to provide leadership, training and tools to assist them in their roles
  • Work internally with IT to develop reports, resources and measurement tools to monitor process; create accountability and drive results.
  • Work with Finance to evolve the performance reporting library to enhance visibility to the effectiveness of strategy and results.
  • Work internally with marketing to ensure our strategies meet the business needs of each resort according to demand times and compression
  • Provide new hire and ongoing training for Resort DORMs both in Dallas and in person
  • Work closely with Reservation Sales Leadership to ensure strategies and maximized during the voice call process
  • Work closely with Operations Leadership to ensure our strategies and yield management recommendations are timely, effective and executed within the business needs and parameters of each resort
  • Provide training and collaborate with Resort Operations to balance our strategies with their feedback and input. Create alignment and buy- in.
  • Work with the hotels to ensure Omni is represented on the proper distribution channels for golf and that our partnerships are favorable and profitable
  • Ensure we are maximizing our mix of business through available distribution channels not only for rooms, but also Golf
  • Work closely with the Corporate Director of Revenue Applications to ensure GuestREV and GroupREV meet the complex needs of Resorts and assist with input and development requirements
  • Identify group booking trends and need periods for each Resort’s five-year window and work with the Area/Regional Directors of Sales to drive group strategies and recommendations
  • Review each Resort’s annual transient pricing/segmentation and provide recommendations regarding mix and pricing
  • Review ancillary spending trends by group and transient segments and provide visibility to segmentation behavior
  • Review all monthly forecasts for each Resort to identify share risk and topline revenue risk or opportunity
  • Provide Executive Overviews on Resort Performance to senior leadership as needed.
  • Present Quarterly updates on performance results and near term strategyas needed
  • Champion various reservation applications (Resort Suite) for Spa, Golf, Activities, etc.
  • Oversee and champion brand initiatives to drive incremental revenue such as MyUpgrade and Dynamic Packaging
  • Oversee and champion Experience Planner program for the brand
  • Represent the revenue discipline priorities in key projects with ecommerce
  • Partner with Loyalty Team to drive ancillary revenue to this target audience


  • Must have a bachelor’s degree or equivalent.
  • Excellent oral and written communication skills required.
  • Understanding of sales and forecasting process.
  • Excellent organization skills, manages time well, correctly prioritizes and if flexible.
  • Ability to work well under pressure and meet deadlines.
  • Ability to manage outside departments and agencies.
  • Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills.
  • Proficient in use of Microsoft Word, Excel and PowerPoint.
  • Understands distribution systems
  • Understands Resort Revenue Management theory and practice.
  • Ability to perform critical analysis.
  • Appropriate professional appearance and demeanor.
  • Full understanding of each hotel product and the market conditions.
  • Demonstrates self-confidence, energy and enthusiasm.
  • Ability to deliver presentations in a concise well-organized manner.
  • Ability to travel