Laundry Manager

US-FL-Amelia Island
3 months ago
Requisition ID
2017-18400
# of Openings
1
Category (Portal Searching)
Housekeeping

Overview

Amelia Island Plantation Resort

 

Amelia Island

 

The $85 million Re-Imagination of Omni Amelia Island Plantation Resort is complete and is beginning another chapter in our resort's storied history. Explore 3.5 miles of pristine beach, discover scenic marshlands and savor new culinary concepts at nine superb restaurants. Relax on the largest pool deck in Northeast Florida with two stunning pools, tiered lounge seating, three fire features, two hot tubs and a splash park for kids -- all featuring spectacular Atlantic Ocean views.

 

Omni Amelia Island Plantation associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Plantation Resort may be your perfect match.

Job Description

To ensure proper training and supervision of all Laundry personnel and to deliver prompt, courteous, cost effective service that complies with Omni standards. Reports directly to Director of Housekeeping. 

Responsibilities

  • Checks in before associates come to work.
  • Turns on/checks for on status of the iron and makes sure it is in good operations condition (wax, etc.)
  • Checks all washing machines and dryers to ensure they are in good working condition.
  • Sets priorities for the day for Laundry staff.
  • Assign all Laundry associates to their stations when they check-in.
  • Keeps count and records of all items processed.
  • Personally supervises the spotting and washing of all stained linens/terry.
  • Recommends linen to be converted to rags when necessary.
  • Fills in a station with connective action if a Laundry associate is absent.
  • Oversees the delivery of linens to Food & Beverage and guestroom floors.
  • Responsible for the correct folding of all items. Sets priorities for the linen runners in loading and delivery to floors.
  • Inspects all linen before it leaves the Laundry.
  • Responsible for Laundry associate morale, absenteeism and daily production.
  • Responsible for proper station rotation during the day.
  • Responsible for communication with Housekeeping Assistant, Room Service Manager, Restaurant Manager, Convention Service Manager for all daily specials and weekly/monthly requirements.
  • Attends weekly forecast and operations meeting.
  • Responsible for all monthly linen inventories.
  • Responsible for daily/weekly/monthly payroll, chemical and assorted operating costs. Prepares weekly schedule based on business demand.
  • Before leaving each day, make sure all areas are clean, safe, and hazard free and linen is covered and everything securely locked.

Qualifications

  • Must have previous Laundry Management experience. Preferred experience within hospitality in a similiar resort setting with hotel and villa component. 
  • Prior experience managing service recovery and associate relations matters required.
  • Candidate must have proven leadership skills and must be able to train, develop, and motivate staff. 
  • Ability to teach employees importance of, and how to interact with internal guests and courteously solve internal requests
  • Able to set priorities for the laundry team and provide feedback to others that enhances performance.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Solid understanding of housekeeping and laundry supplies and pars preferred.
  • Ability to multi-task and work well under pressure in a fast paced environment
  • Ability to train a staff to produce high volumes of work while maintaining quality per Omni standards 
  • Must be proficient with computers.
  • Ability to frequently bend, squat and reach overhead. 
  • Ability to operate all commercial laundry equipment.
  • Ability to lift up to 20 pounds intermittently, and occasionally 50 pounds.  
  • Ability to push and pull laundry supply carts and other objects weighing up to 75 lbs.
  • Stand or walk for an extended period of time or for an entire shift.
  • Must be able to work a flexible schedule including nights, weekends and holidays

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed