Director of Front Office

US-KY-Louisville
2 months ago
Requisition ID
2017-18627
# of Openings
1
Category (Portal Searching)
Front Office Operations

Overview

omni-louisville-hotel-exterior-rendering

Scheduled to open in late spring 2018, this luxurious Omni property located in the heart of Downtown Louisville, is designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city’s rich history and authentic character, the Omni Louisville will transform one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.
 
The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.
 
Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers.

 

Job Description

To work closely with the Rooms Director and other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency.  Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities

  • Ensure registration cards are completed.  
  • Ensure all needed reports are run.  
  • Continued training done with all associates. Ensure MOS& POE program is consistent.  
  • Communicate with all departments on continuing basis.  Especially the communication with Assistant Front Office Managers each evening/morning.  
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.  
  • Be familiar with the hotel computer system for training, maintenance and trouble shooting.  
  • Complete rate discrepancy report and make needed changes.  
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.  
  • Complete check-out with balance report.  
  • Complete credit check daily.  
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.  
  • Assist with departmental scheduling and monitoring payroll productivity.  
  • Directly oversee all aspects of Front Office, Guest Services and the PBX department.  
  • Attend meetings as assigned by Director of Rooms. 

Qualifications

  • At least 3 years directly related experience (Hotel-Front Desk) in a managerial role. 
  • Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays. 
  • Must have excellent organizational, supervisory, customer service skills. 
  • Must be able to work well under stressful situations and handle challenges in a professional manner. 
  • Must have a 4 diamond presentation. 

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