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Director of Housekeeping

Director of Housekeeping

Requisition ID 
2017-18628
# of Openings 
1
Job Locations 
US-KY-Louisville
Posted Date 
9/5/2017
Category (Portal Searching) 
Housekeeping

More information about this job

Overview

omni-louisville-hotel-exterior-rendering

Scheduled to open in late spring 2018, this luxurious Omni property located in the heart of Downtown Louisville, is designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city’s rich history and authentic character, the Omni Louisville will transform one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.
 
The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.
 
Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers.

 

Job Description

To manage, direct, and coordinate all functions of the Housekeeping and Laundry departments. To maintain impeccable levels of cleanliness and upkeep. To ensure cost controls are in place. To support a positive work environment for all associates.

Responsibilities

  • Maintains standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability to execute all Omni Hotels facility standards and guidelines.
  • To ensure a smooth, efficient, and economic operation in the Housekeeping and Laundry departments. To specify and purchase supplies, and record all data pertaining to the Housekeeping and Laundry departments.
  • To effectively monitor the preventative Maintenance program throughout the hotel.
  • To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
  • Constantly monitor and control all labor cost for Housekeeping and Laundry departments, achieving targeted payroll.
  • To maintain Housekeeping turnover to an acceptable level.
  • To maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
  • Close coordination and communication with other internal departments.
  • Directly control the issuance and retrieval of associate uniforms.
  • Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
  • Directly control the key control program for all Housekeeping associates.
  • Monitor all guest requests to ensure they are met within the prescribed time limits.
  • Inspect and tour all public areas several times daily.

Qualifications

  • Inspect all VIP rooms daily.
  • Monitor guest’s complaints accordingly and take corrective action when necessary.
  • Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
  • Assist with budget process as required by the Hotel Manager.
  • Develop master cleaning schedules and administer accordingly.
  • Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
  • Maintain accurate payroll information for the Housekeeping and Laundry department and control of same in accordance with plan.
  • To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are on line.