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Reservations Manager

Reservations Manager

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Nashville Hotel




The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

Meticulously manage and oversee the handling of all incoming or active Reservations for the hotel.  Through timely and accurately confirming all Reservations the perception of absolute efficiency should be achieved and maintained


  • Oversee accurate input of Reservations into system.
  • Input Reservations within specified time periods.
  • Maximize potential room revenue by following specified selling guidelines.
  • Maintain a selective sell board.
  • Ensure that all calls are acknowledge as quickly as possible.
  • Keep the number of Reservations denials to a bare minimum.
  • Definite group bookings tickets should be entered as they are received.
  • Group room’s control.
  • Rooms merchandising.
  • Property-wide departmental interaction.
  • Knowledge of hotel services and events.
  • Ensure an efficient and professional working environment with open communication.
  • Ensure that guest history is used properly.
  • Ensure staff is well trained and has ongoing training as needed on HIS/IBM systems.
  • Ensure staff is able to up sell as necessary.
  • Ensure staff is able to describe all hotel accommodations.
  • Meet with meeting planners as necessary.
  • All convention resumes are audited prior to group's arrival.


  • Minimum of 1 year Front Office or Reservations experience required, with previous leadership experience in a hotel environment. Experience with hotel revenue management strategies also required.
  • Minimum high school diploma with college degree preferred.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Ability to work cohesively with co-workers both within and outside of your department
  • Strong attention to detail is required to minimize reservation errors.
  • Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions.
  • Developed computer proficiencies, with a strong working knowledge of excel, OPERA experience a plus.
  • Able to set priorities for the reservations team and provide feedback to others that enhances performance.
  • Candidate must have proven leadership skills and must be able to direct, develop and motivate staff. 
  • Must be able to work a variety of shifts, including weekends and holidays
  • Must be able to sit for an extended period or for an entire work shift.  Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.