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Guest Services Manager | Hospitality

Guest Services Manager | Hospitality

Requisition ID 
# of Openings 
Job Locations 
US-VA-Hot Springs
Posted Date 
Category (Portal Searching) 
Front Office Operations

More information about this job


The Homestead




Our employees are what make The Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.


Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

The Guest Services Manager creates a 4 diamond experience from guest arrival through departure, and has direct oversight of the Concierge desk, Bell Staff, and Door Attendants.


  • Conduct staff Training as needed.
  • Write out weekly department schedule.
  • Coordination of the front drive and transportation on the front drive.
  • Conduct payroll for associates in the department.
  • Manages bell, door and concierge staff.
  • Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
  • Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.


  • 2 years of previous supervisory experience, in addition to previous hotel front desk experience
  • Previous experience scheduling associates and managing payroll
  • Must be able to work in a fast paced environment, and resolve issues on the spot
  • Must have excellent interpersonal and communication skills
  • Must be available for scheduling based on business demands to include weekends and holidays
  • Must be able to work a 50 hour work week
  • Must have a valid driver’s license and be able to successfully pass a Motor Vehicle Record Check
  • Previous Front Office Management experience (preferred)

All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today!