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Director of Housekeeping | Hospitality Resort

Director of Housekeeping | Hospitality Resort

Requisition ID 
2017-19309
# of Openings 
1
Job Locations 
US-VA-Hot Springs
Posted Date 
10/5/2017
Category (Portal Searching) 
Housekeeping

More information about this job

Overview

The Homestead

 

Homestead

 

Our employees are what make The Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

 

Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

The Director of Housekeeping is responsible to manage, direct, and coordinate all functions of the Housekeeping and Laundry departments, and is expected maintain impeccable levels of cleanliness and upkeep, ensuring Medallia scores align with property expectations. The Director of Housekeeping is additionally responsible to ensure cost controls are in place to remain in line with budget and forecasting guidelines, and should be able to foster and support a positive work environment for all associates.

Responsibilities

  • Maintains standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability to execute all Omni Hotels facility standards and guidelines.
  • To effectively monitor the preventative Maintenance program throughout the hotel.
  • To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
  • To maintain Housekeeping turnover to an acceptable level.
  • To maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
  • Close coordination and communication with other internal departments.
  • Directly control the issuance and retrieval of associate uniforms.
  • Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
  • Directly control the key control program for all Housekeeping associates.
  • Monitor all guest requests to ensure they are met within the prescribed time limits.
  • Inspect and tour all public areas several times daily
  • Inspect all VIP rooms daily.
  • Monitor guest’s complaints accordingly and take corrective action when necessary.
  • Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
  • Assist with budget process as required by the Hotel Manager.
  • Develop master cleaning schedules and administer accordingly.
  • Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
  • Maintain accurate payroll information for the Housekeeping and Laundry department and control of same in accordance with plan.

Qualifications

  • At least 3 years of previous management experience in a hospitality outlet
  • At least 1 year of previous housekeeping experience
  • Must be highly organized and detail oriented
  • Previous resort hospitality experience (strongly preferred)