Returning Candidate?

Assistant Director of Housekeeping

Assistant Director of Housekeeping

Requisition ID 
2017-19365
# of Openings 
1
Job Locations 
US-TX-Fort Worth
Posted Date 
10/9/2017
Category (Portal Searching) 
Housekeeping

More information about this job

Overview

Fort Worth Hotel

 

Fort Worth

 

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

 

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Job Description

To assist in managing and directing of all Housekeeping and Laundry functions.  To participate in quality assurance for Housekeeping department and department cost control measures.  To provide support to the Director of Housekeeping in all areas of the Housekeeping Operation.  To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities

  • Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
  • Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
  • Maintains open and clear communication with all departments and guests to ensure consistent service.
  • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
  • Assists Director of Housekeeping with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, monitor Housekeeping inventories to ensure adequate levels are maintained, assist with scheduling, kronos and payroll cost controls.
  • Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
  • Prepare and complete all reports needed.  VIP’s, Due-Out’s V/D’s etc..
  • Identifies all cleaning defects and reassigns them to the responsible GRA.  Completes a full inspection form for each GRA and forwards them to the Director of Housekeeping on a daily basis.
  • Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
  • Overseeing the Laundry Department and all of its functions.
  • Participates in energy conservation efforts.
  • Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.  Eliminates waste of supplies.
  • Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
  • Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

Qualifications

  • Prior Housekeeping Supervisory Experience in Hospitality
  • High School Diploma or GED / College Degree preferred
  • Highly Motivated
  • Ability to Multi-task
  • Work Independently
  • Ability to lead, motivate and develop others