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Social Catering Sales Manager

Social Catering Sales Manager

Requisition ID 
# of Openings 
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Category (Portal Searching) 
Catering and Convention Services

More information about this job


Nashville Hotel




The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

To creatively up sell all hotel customers and to ensure that value paid is value received, not only in product, but in service and in ambiance.


  • Sell to the local, social Catering market with an emphasis on the wedding industry. Prospective clients will include fundraising galas, wedding ceremonies and receptions, rehearsal dinners, post-wedding brunches, and other social events.
  • Communicate with clients to initiate, negotiate, and close contracts.
  • Build relationships with local clientele and industry vendors to maximize revenue potential within the local social market.
  • Maximize Catering revenues from social bookings wherever possible, through upselling techniques and minimize erosion of check averages from price-sensitive groups. Communication of function-arrangement to all responsible hotel departments.
  • Communicate with clients prior to events to initiate, negotiate, and close contracts for all catered functions.
  • Creation of profitable, customized menus and distribution of client expectations to Food & Beverage Departments.
  • In addition to sales responsibilities, will be responsible for servicing social bookings.
  • Servicing responsibilities include: finalizing all logistics and menu details; communicating all arrangements to the responsible hotel departments through creation of Banquet Event Orders, floor plans/diagrams; coordinating catering support services; being on-site as needed; assist Event Concierge Team; double-check all function arrangements against specifications of client; make corrections as necessary; and meet with clients face-to-face during event.
  • Research and cost out new menu items, assist rooms salespersons in closing contracts.
  • Client contract and effective communication to ensure client satisfaction.
  • Other duties as assigned by Director of Catering


  • Position requires a minimum of one year progressive Catering experience and one year hotel sales experience. Large convention hotel experience strongly preferred.
  • College degree preferred.
  • Candidate must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff.
  • Must have proven selling, negotiating and presentation skills. 
  • Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the Hotel. 
  • Must be conversant with culinary techniques and food creativity. Knowledgeable in banquet set-ups and creativity in room decorations. 
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 
  • Ability to work cohesively with co-workers both within and outside of your department 
  • Ability to think clearly, quickly and make concise decisions 
  • Ability to work well under pressure, dealing with many guest requests/questions within a short period of time 
  • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail  
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Developed computer proficiencies with ability to accurately input information into computer systems. Delphi experience required.
  • The ability to work a flexible schedule, including nights, weekends and holidays.
  • The ability to stand/walk for extended periods of time. The ability to lift up to 40 lbs and push/pull/carry up to 50lbs.