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Director; Housekeeping

Director; Housekeeping

Requisition ID 
# of Openings 
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US-CT-New Haven
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More information about this job


New Haven Hotel


New Haven


Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.


Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment!

Job Description

To be directly responsible for the performance, efficiency and financial responsibility of the HousekeepingDivision which covers Laundry, Guest Rooms, Public areas & all housekeeping operations.


  • Responsible for the quality and efficiency of Housekeeping and Laundry function as related to: cleanliness of all guest areas; payroll and supply control in accordance with budget and varying levels of business; excellence in appearance, safety in the workplace. 
  • Responsible for compliance in all company processes, programs, state & local ordinances in operating a hotel. Conducts & / or participates in weekly department meetings, daily stand ups / recovery meetings, monthly guest engagement /  issue prevention meeting. Communicates Medallia standings and action plans to all housekeeping associates .  Ensures monthly OST and POE training occurs at Department OST's.
  • Partuicipates in Rooms LID’s, SDDP’s & future housekeeping department leaders. Works with HRD on succession plan.
  •        Close communications with the General Manager and other department heads. Recommends programs for the motivation and development of staff.  Assistance in developing annual budget and preparation of action plans.
  •        Participate in weekly forecasting and scheduling; daily reviews, operating results and take immediate corrective action if required. Maintains high visibility with associates and guests.
  •        Responsible for quarterly drpartment updates. Timely operational reporting to Dirctor of Rooms.Goal submissions: First of each quarter submit objectives to be accomplished for the forthcoming quarter.


BA degree in Hospitality & / or 4 years equivalent in Housekeeping or Front Office department head or Assistant Department head position. Bilingual SP/ENG preferred. Experience in a department head capacity in a labor setting & similar market required.  Strong technical competencies. Experience with OPera / Epitome or similar PMS preferred.