Director of Operations

2 months ago(10/27/2017 11:09 AM)
Requisition ID
# of Openings
Category (Portal Searching)


Chicago Hotel




Sweet Home for sure… Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.


Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Job Description

Reporting directly to the General Manager, the Director of Operations assists in the overall management responsibility for the operation of the hotel including guest service, profitability, product quality, and compliance to Omni standards.


  • Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met.
  • Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.
  • Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.
  • Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.
  • Directs property operation in General Manager's absence.
  • Maintains close communication with the Managing Director and other department/division heads.
  • Recommends programs for the motivation and development of staff.
  • Assists in developing annual budget and action plans, including annual objectives.
  • Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
  • Conducts daily review of Rooms Division hotel operations with Department Heads.
  • Attends hotel operational meetings, room’s departmental meetings, and associate-related events.
  • Reviews annual objectives composed by department heads and monitors progress to completion over coming year.


  • Minimum of 5 years of Hotel Management Experience in a 4 Diamond hotel/resort environment.
  • Exceptional management skills with a proven track record in mentoring/leading a successful team.
  • Ability to budget and forecast productivities and direct expenses.
  • Ability to establish and maintain relationships with vendors, community and organizations.
  • Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle.
  • College degree in hotel & restaurant management, or equivalent.
  • Flexible schedule to include weekends and holidays.
  • Ability to communicate effectively and professionally.
  • Ability to work under pressure.
  • Ability to work independently and within a team environment.
  • Must be detail oriented, extremely organized and punctual.
  • Must be professionally polished.


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