Assistant Restaurant Manager

US-TX-SAN ANTONIO
1 month ago(11/8/2017 3:24 PM)
Requisition ID
2017-20108
# of Openings
1
Category (Portal Searching)
Food & Beverage

Overview

Mokara Hotel and Spa

 

Mokara

 

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

 

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

  • Responsible for assigned shift, assisting in overall management
  • Supervise and coordinate assigned shift; pre-meal meeting conducted with staff daily
  • Assist in overall supervision of the department
  • Check staff punctuality
  • Monitor timing of guest experience
  • Spot check liquor pars
  • Order daily supplies
  • Complete Moments of Service Audits
  • Handle guest comments and complaints
  • Ensure guest satisfaction
  • Stay on the floor during peak hours
  • Communicate with guests and receive feedback
  • Observe, teach, and correct staff's service
  • Examine food preparation
  • Examine beverage presentation
  • Maintain condition of dining room
  • Administrative responsibilities
  • Assist Director of Outlets in scheduling , forecast weekly, forecast monthly and  completing weekly payroll
  • Participate in interviewing applicants
  • Prepare maintenance requests and follow-up
  • Complete other assigned duties
  • Monitor food and liquor requisitions
  • Monitor food waste
  • Monitor labor and payroll costs
  • Check bar controls, shot glass use, red lining, empty bottles
  • Must be familiar with and adhere to all liquor liability laws
  • Must know emergency procedures (including CPR) and work to prevent accidents
  • Perform any other duties assigned by management

Qualifications

  • Be committed to providing exceptional customer service
  • Must have prior supervisory experience, preferably in hospitality
  • Flexible Scheduling to include nights, weekends, and holidays
  • Must become winequest certified
  • Must have alcohol training certification (TABC) and food handlers training certification
  • Must adhere to all cash handling policies
  • Previous cash handling experience preferred

 

 

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