Senior Convention Services Manager

1 month ago(11/15/2017 10:28 AM)
Requisition ID
# of Openings
Category (Portal Searching)
Catering and Convention Services


Shoreham Hotel




Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.

Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.

Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

Job Description

The Senior Convention Services Manager will coordinate clients’ events from the planning, event and post-event phases, working with various departments and the customer to ensure consistent, high level service. Additionally, this role is responsible for aiding in the management of the proper operation of the convention services department. 


Coordinates all aspects of conferences as assigned by the Assistant Director of Catering and Convention services to include but not limited to: food and beverage requirements, effective meeting space usage, audio-visual requirements, guestroom types and rooming lists, function room set up, group transportation, check- in and check-out needs, billing, telephone and internet requirements, box storage and delivery, power requirements, expected food and beverage outlet usage, business center requirements, entertainment, leisure activities, and décor requirements.  

  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Manages the planning, execution and supervision of assigned conventions to include sales, negotiations, and conflict resolution.
  • Communicates all group specifications and history to the appropriate department.
  • Accurately forecasts group guestroom and banquet revenues according to established guidelines.
  • Promotes the proper use of function space, exhibit hall and overall event spaces. Maximizes group revenue by promoting all available goods, services, attractions and sub-contractors to convention groups.
  • Oversees contracted group room blocks to include cutoff, attrition, etc.
  • Plans and develops convention programs, resumes, agendas, and services according to client requirements and established guidelines.
  • Manages group room blocks and meeting space for large-sized assigned groups.
  • Serves as the meeting planner’s primary contact (following turnover).
  • Creates external communications to include contract addendums, introductory letters, etc.
  • Hosts Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in departmental guidelines.
  • Verifies that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
  • Proactively achieve consistently high Medallia scores through establishing good rapport with the client, preparation work having been done accurately, being visible during the conference to ensure the client’s expectations have been met, and coordinating post-convention feedback sessions.
  • Attends out-of-hotel meetings as required.
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
  • Greets customer during the event phase and hands-off to the Operations team for the execution of details.
  • Adheres to all standards, policies, and procedures.
  • Supports Accounting with billing process by providing updated estimates, conducting bill reviews with clients prior to processing the final bill, and supporting commission and rebate processes.
  • Manages group room blocks and meeting space for average to large-sized assigned groups.
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
  • Uses his/her judgment to integrate current trends in event management and event design.
  • Responsible for administrative duties which are necessary in the functioning of the department.
  • Sets goals and delegates tasks to improve hourly staff performance.
  • Attends and actively participates in all pertinent meetings.
  • Celebrates successes and publicly recognizes the contributions of team members including consistent use of OSC cards.
  • Champions all standards, policies and procedures for the Event Planning team.
  • Takes active role in training and development of junior managers and hourly associates.
  • Takes responsibility for maintaining/updating department information in systems and update team as needed.
  • Acts on behalf of the Director/Assistant Director of Catering and Convention Services in his/her absence.
  • Books affiliate groups that are in conjunction with existing conference.
  • Workd with local Convention & Visitors Bureau contacts on like groups.


  • Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
  • Excellent communication skills in all aspects: verbal, written and non-verbal
  • Bachelor’s degree preferred
  • Must have a minimum of 3-5 years experience in catering sales, or convention services, in a luxury hotel or resort property
  • Appropriate, professional appearance and presentation
  • Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems


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