Assistant Front Office Manager

Job Locations US-CA-Los Angeles
Posted Date 3 months ago(11/27/2017 1:17 PM)
Requisition ID
2017-20333
# of Openings
1
Category (Portal Searching)
Front Office Operations

Overview

Los Angeles Hotel

 

Los Angeles

 

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

 

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

Job Description

Responsible for the management of all aspects of the Front Office functions. Under the general direction of the Front Office Manager, and within the limits of OMNI LA policy and procedures acts as Hotel management representative for the purpose of ensuring maximum level of guest satisfaction, comfort and service

Responsibilities

Maintain complete knowledge at all times of:

  • All Hotel features/services, hours of operation.
  • All room types, numbers, layout, decor, appointments and location.
  • All room rates, special packages and promotions.
  • Daily house count and expected arrivals/departures.
  • Room availability status for any given day.
  • Scheduled in house group activities, locations and times.
  • Meet with departing Front Desk Staff to review business status and follow up items.
  • Access all functions of computer system according to established procedures and standards.
  • Answer department telephone using correct greeting and telephone etiquette.
  • Check Front Desk and storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
  • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
  • Monitor and ensure that Front Desk and lobby areas are kept clean and organized at all times.
  • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff are knowledgeable on such.
  • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
  • Review the previous day's occupancy and room revenues. Monitor revenues derived from telephones, garage and sundries.  Monitor expenses (telephone, cost of sales, supplies, T/A commissions and labor).  Resolve discrepancies with accounting.  Track actual against budget.
  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts for line associates and Managers. Adjust schedules throughout the week to meet the business demands.
  • Ensure that staffs report to work as scheduled.
  • Coordinate breaks for staff.
  • Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to assignments as they arise throughout the shift.  Identify situations that compromise departmental standards and take measures to rectify them.
  • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
  • Inspect grooming and attire of staff; rectify any deficiencies.
  • Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
  • Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff, Reservations staff and Concierge staff.
  • Monitor the Hotel front entrance and resolve any congested situations
  • Ensures accuracy of night/morning reports compiled by the Night Audit Staff.

Qualifications

  • High school graduate, some college.
  • Previous experience in cashiering, front office, F&B or similar.
  • One (1) year experience as an Assistant Manager, preferably in a luxury Hotel.
  • Ability to provide legible communication.
  • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
  • Ability to accurately compute mathematical calculations.
  • Knowledge of computers.
  • Familiarities with yield management and cost controls.

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