Housekeeping Manager

US-KY-Louisville
4 weeks ago(11/20/2017 8:06 AM)
Requisition ID
2017-20372
# of Openings
1
Category (Portal Searching)
Housekeeping

Overview

omni-louisville-hotel-exterior-rendering

Scheduled to open in late spring 2018, this luxurious Omni property located in the heart of Downtown Louisville, is designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city’s rich history and authentic character, the Omni Louisville will transform one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.
 
The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.
 
Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers.

 

Job Description

To assist in managing and directing of all Housekeeping functions.  To participate in quality assurance for Housekeeping department and department cost control measures.  To provide support to the Director and Asst. Director Housekeeper in all areas of the Housekeeping Operation.  To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities

· Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.  Exhibiting hospitality while striving to exceed Guest expectations.

· Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.

· Maintains open and clear communication with all departments and guests to ensure consistent service.

· Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.

· Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls.

· Monitor Housekeeping inventories to ensure adequate levels are maintained.

· Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.

· Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.

· Prepare and complete all reports needed.  VIP’s, Due-Out’s V/D’s etc.

· Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.

· Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.

· Participates in energy conservation efforts.

· Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.  Eliminates waste of supplies.

· Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.

· Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

Qualifications

· Prior Housekeeping Supervisory Experience in Hospitality.

· High School Diploma or GED / College Degree preferred.

· Must be highly motivated and have the ability to Multi-task.

· Must be able to work independently.

· Must have the ability to lead, motivate and develop others.

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