Front Desk Manager

US-KY-Louisville
4 weeks ago(11/20/2017 11:10 AM)
Requisition ID
2017-20373
# of Openings
1
Category (Portal Searching)
Front Office Operations

Overview

omni-louisville-hotel-exterior-rendering

Scheduled to open in late spring 2018, this luxurious Omni property located in the heart of Downtown Louisville, is designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city’s rich history and authentic character, the Omni Louisville will transform one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.
 
The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.
 
Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers.

 

Job Description

To oversee and assist the Director of Front Office and Assistant Front Office Manager in the daily operation of all areas relating to the guest experience for Front Desk and PBX.

 

Responsibilities

  • Ensure registration cards are completed.
  • Ensure all needed reports are run.
  • Communicate with all department managers on a continuing basis.  Especially the communication with Night Audit each evening/morning.
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
  • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
  • Complete weekly supply inventories to ensure adequate pars of such.
  • Complete rate discrepancy report and make needed changes.
  • Ensure the timely completion of current day’s reservation assignments with Rooms Control and Housekeeping.
  • Ensure the assignment of applicable arrivals for the following day; i.e. VIP's, ESP's, Special Requests, etc.
  • Prepare group information sheets.
  • Complete check-out with balance report.
  • Complete credit check daily.
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assure knowledge and training of Marketing Programs of company and hotel.
  • Understand all emergency procedures.
  • Understand all radio codes.
  • Ensure 1 hour per associate of documented training happens every month
  • Ensure representation at the Safety and Sensory Advisory Board Meetings.
  • Conduct appropriate number of MOS Checklists for each associate every month.
  • Conduct a monthly department meeting.
  • Monthly review of AAA Standards with all associates.
  • Ensure incentive program is running effectively.
  • Ensure all items on the SOP review are handled in a timely manner.

Qualifications

  • Previous Supervisory experience required in customer service.
  • Hotel experience preferred.
  • Ability to stand for prolonged periods of time.
  • May require working overnight shift.  Must be able to work a flexible schedule to include weekends and holidays.

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