Assistant Front Office Manager

US-FL-Amelia Island
4 weeks ago(11/20/2017 8:31 AM)
Requisition ID
2017-20375
# of Openings
1
Category (Portal Searching)
Front Office Operations

Overview

Amelia Island Plantation Resort

 

Amelia Island

 

The $85 million Re-Imagination of Omni Amelia Island Plantation Resort is complete and is beginning another chapter in our resort's storied history. Explore 3.5 miles of pristine beach, discover scenic marshlands and savor new culinary concepts at nine superb restaurants. Relax on the largest pool deck in Northeast Florida with two stunning pools, tiered lounge seating, three fire features, two hot tubs and a splash park for kids -- all featuring spectacular Atlantic Ocean views.

 

Omni Amelia Island Plantation associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Plantation Resort may be your perfect match.

Job Description

To work closely with Director of Front Office and Front Office Manager and staff to ensure maximum Front Office operating efficiency.

Responsibilities

  • Handle all training with associates to ensure Omni Standards.
  • Communicate with all department managers on continuing basis. 
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
  • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
  • Complete weekly supply inventories to ensure adequate pars of such.
  • Complete rate discrepancy report and make needed changes.
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
  • Prepare group information sheets.
  • Complete check-out with balance report.
  • Complete credit check daily.
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assure knowledge and training of Marketing Programs of company and hotel.
  • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

  • Previous luxury hotel experience preferred.
  • Previous Front Office Leadership experience required.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Ability to stand for the entire scheduled shift.
  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
  • Knowledge of Property Management Systems and related computer programs
  • Strong knowledge of Microsoft Office Software

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