Director of Loss Prevention

US-TN-Nashville
1 week ago(12/6/2017 2:55 PM)
Requisition ID
2017-20717
# of Openings
1
Category (Portal Searching)
Loss Prevention

Overview

Nashville Hotel

 

Nashville

 

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

To be Accountable for the overall Safety and Security of the Resort while providing exceptional levels of Guest Service. Responsible for the Daily Operations of the Loss Prevention Department. 

Responsibilities

  • Monitors & Drives appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives. Reports identified deficiencies to the Director of Loss Prevention.
  • Responsible for assisting with the training and development of departmental and applicable training.
  • Ensures LP Staff Shift Schedules are properly assigned at all times.
  • Monitors performance & execution levels of all LP staff personnel.
  • Reviews all reports completed by Security officers to ensure accuracy and timely submission.
  • Reports all observed hotel property deficiencies and safety hazards.
  • Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents).
  • Maintains surveillance procedures through-out the property.
  • Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Rooms.
  • Monitors all traffic in the lobby, restaurant, restrooms, parking area, bars, and back of the house area.
  • Ensures that all hotel service levels are maintained, and provides assistance when necessary.
  • Acts as the hotel representative when resolving guest problems and concerns.  Ensures that all details of guest situations are documented and communicated to appropriate department personnel.
  • When necessary is responsible for administering corrective action with associates.
  • Ensures follow-up communication and appropriate documentation with necessary departments to ensure hotel property deficiencies and safety hazards are resolved.
  • Ensures that all Security equipment (uniforms, push to talk radios, cameras) are kept in good working condition.
  • Conduct a monthly department meeting.
  • Periodically inspects exterior of building.
  • Maintains a continual line of communication with the Executive Committee.
  • Conduct Annual and New Hire OSHA Training.
  • Conduct a monthly Safety Committee meeting and follow-up on any issues.
  • Coordinates associate locker inspections and bag checks.
  • Monitors First Aid Kits throughout the Hotel.
  • Completes Moments of Service Checklists monthly.
  • Distribute Daily Hotel Incident/Accident Log to EC Committee.
  • Conduct a Semi annual hotel fire drill with the Director of Engineering.
  • Conducts monthly Fire extinguisher inspections.
  • Ongoing Security department training.
  • Understanding of all emergency procedures

Qualifications

  • Position requires a minimum of two progressive Loss Prevention/Security experience in a hotel or related industry, with at least one year in a leadership position. Large convention hotel experience preferred.
  • College degree preferred.
  • Candidate must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff.
  • Able to set priorities for the loss prevention team and provide feedback to others that enhances performance.
  • Ability to teach employees importance of, and how to greet guests and courteously solve requests.
  • Must be First Aid and CPR certified and/or willingness to receive such training.
  • Must be conversant with OSHA guidelines and workplace safety standards. Experience preventing loss, incident reporting and interacting with high profile clientele.
  • Must present registration as unarmed security guard/officer with the state of TN within 45 days of hire.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. This includes via email, telephone and two way radio.
  • Ability to facilitate trainings to hourly and leadership staff.
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment.
  • Excellent customer service, service recovery and problem solving skills.
  • Ability to accurately and efficiently input information into computer systems(intermediate computer skills with proficiency in Internet Explorer and Microsoft Office)
  • Must be able to reach various areas of the hotel at a rapid pace if necessary.
  • Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations. 
  • Maintain confidentiality and exercise sound judgment when handling sensitive matters. 
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Requires bending, reaching overhear, kneeling and use of stairs. Stand, walk or sit for an extended period or for an entire work shift. 
  • Must be able to work a variety of shifts, including weekends and holidays.
  • Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned. 

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