Assistant Director of Housekeeping | Hospitality Resort

US-VA-Greater Roanoke Area
2 weeks ago(1/6/2018 2:09 PM)
Requisition ID
2017-21359
# of Openings
1
Category (Portal Searching)
Housekeeping

Overview

The Homestead

 

Homestead

 

Our employees are what make The Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

 

Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

The Assistant Director of Housekeeping is responsible to assist in managing and directing of all Housekeeping and Laundry division functions, providing support to the Director of Housekeeping in all areas. The Assistant Director of Housekeeping is expected to ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example, providing adequate and appropriate training, following Omni standards and guidelines.

Responsibilities

  • Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
  • Maintains open and clear communication with all departments and guests to ensure consistent service, reporting all maintenance issues appropriately.
  • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
  • In conjunction with fellow Assistant Director of Housekeeping, supports Director of Housekeeping with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls.
  • Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
  • Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
  • Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
  • Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
  • Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

Qualifications

  • Previous supervisory or management experience 
  • Previous experience working in a housekeeping-related role (resort experience preferred)
  • Must be highly motivated and have the ability to multi-task, and work effectively in a consistently changing environment
  • Must have the ability to lead, motivate, and develop team members
  • High School Diploma or GED / College Degree (preferred)

All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today!                                                                                                                                             

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