Community Association Manager

Job Locations US-FL-Amelia Island
Posted Date 1 month ago(2/10/2018 7:42 PM)
Requisition ID
# of Openings
Category (Portal Searching)


Amelia Island Plantation Resort


Amelia Island


At Omni Amelia Island Plantation Resort guests can explore 3.5 miles of pristine beach and scenic marshlands whileenjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.


Omni Amelia Island Plantation associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Plantation Resort may be your perfect match.

Job Description

Creating a positive day-to-day experience for all Amelia Island Management (AIM) customers and employees by providing Account Management services to be successful in exceeding guest and owner expectations for assigned homeowner and condominium associations. Monitors all common areas of associations, as assigned; implements the decisions of the Board of Directors and administers the services, programs and operations of assigned associations within the policies and guidelines established by the Board of Directors.


  • Inspect assigned associations daily/weekly
  • Ensure all association contracts are current and up to date
  • Ensure full understanding of management agreement on each assigned association
  • Contact Presidents or Board Members of assigned associations, at least weekly
  • Field telephone calls from owners, guests and presidents
  • Field calls from insurance agents and real estate agents
  • Interface with State and County Boards and Inspectors for associations
  • Interface with contractors and consultants daily
  • Coordinate activities of contractors
  • Coordinate with Operational Team Administrative Assistant regarding meeting preparations
  • Assist in maintaining files on contractors and update information as needed
  • Verify invoices from contractors for payment
  • Resolve issues between contractors and associations
  • Input on annual budgets for assigned associations
  • Review monthly income and expense budgets
  • Prepare long range plans for improvements of associations
  • Monitor and coordinate refurbishment projects for assigned associations
  • Interface with owners, guests and Rental Properties regarding leaks and other owner challenges
  • Provide digital imagery support for all associations
  • Respond to emergencies 24/7
  • Perform “Manager on Duty” functions for all associations periodically
  • Perform other duties as assigned by the Assistant Director
  • Accomplish forty hours of in-house training annually
  • Fulfill State requirements for continuing CAM training bi-annually
  • Participate in Home Team and Company training
  • Home Team – weekly
  • Contact assigned Presidents and Board Members – weekly
  • Omni Service Tradition - monthly
  • Meet with contractors/owners – as required
  • Participate in committee meetings of associations – as required
  • Attend Board of Directors meetings – as required


  • Must have, or be able to obtain, a Community Association Managers license in accordance with Florida Statute 468
  • Florida driver’s license and reliable transportation.
  • Extensive computer skills, including proficiency in Microsoft Outlook, Word, Excel and Power Point and TOPS software
  • Strong interpersonal and customer service skills
  • Strong organizational skills
  • Ability to work without supervision and to multi-task
  • High School Diploma, some College preferred
  • Minimum of Five years of Customer Service preferably in a Professional Services environment
  • Clear, concise written and verbal communications skills
  • Ability to lead and motivate contractors to achieve goals
  • Ability to coach and counsel contractors
  • Ability to deal with public on a daily basis
  • Must be ambulatory and able to: climb stairs, sit or stand for long periods of time
  • Push, occasionally pull or lift 25 to 30 lbs
  • Must have full range of motion of both arms and hands
  • Must be able to see and hear
  • Good health; ability to extend office work to outdoor property inspections and construction site monitoring, inspect stairwells to include multi story buildings 


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