Front Office Manager

Job Locations US-LA-New Orleans
Posted Date 4 weeks ago(2/22/2018 3:08 PM)
Requisition ID
# of Openings
Category (Portal Searching)
Front Office Operations


Royal Crescent Hotel


Royal Crescent


The Four-Diamond, Omni Royal Crescent Hotel is located in the heart of New Orleans' revitalized Arts District, home to world-class art galleries, museums, restaurants and shopping. This boutique hotel truly reflects the mystique of New Orleans, with an ideal location just two blocks from the French Quarter, Canal Street shopping and casinos. Whether you wish to stroll down Julia Street and gallery hop with local art lovers or rub shoulders with the high rollers at Harrah's, the Omni Royal Crescent Hotel is the perfect destination to partake in all that New Orleans has to offer.


Omni Royal Crescent’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Crescent Hotel may be your perfect match.

Job Description

To work closely with the General Manager and other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.


  • Ensure registration cards are completed.
  • Ensure all needed reports are run.
  • Continued training done with all associates. Ensure MOS& POE program is consistent.
  • Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
  • Be familiar with the hotel computer system for training, maintenance and trouble shooting
  • Complete rate discrepancy report and make needed changes.
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
  • Complete check-out with balance report.
  • Complete credit check daily.
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assist with departmental scheduling and monitoring payroll productivity.
  • Directly oversee all aspects of Front Office, Guest Services and the PBX department.
  • Attend meetings as assigned by Director of Rooms.


  • Must have 2 years experience as a supervisor or 1 year experience as a manager in the hotel industry preferably in Front Office
  • Must be able to work flexible shifts, including weekends and holidays.
  • A  Bachelor's degree in a Hospitality/Tourism-related field preferred. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

  • Must be able to stand for extended periods of time. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

End of Job Description



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