• Rooms Leader in Development

    Job Locations US-CA-San Francisco
    Posted Date 1 month ago(3/23/2018 3:17 PM)
    Requisition ID
    2018-23953
    # of Openings
    1
    Category (Portal Searching)
    Leader in Development
  • Overview

    San Francisco Hotel

     

    San Fran

     

    Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

     

    The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

    Job Description

    The Rooms Leader-in-Development program is for candidates who wish to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year so candidates must be able to relocate upon completion of the program.

    Responsibilities

    • To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives 
    • Will learn and perform all aspects of Front Office/ Housekeeping operations
    • Oversees the performance of staff and takes corrective actions when necessary
    • Scheduling of staff
    • Maintains accurate payroll records to ensure staff is paid correctly
    • To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc
    • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
    • Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors
    • Cleaning and inspecting guest rooms
    • Responds to guest requests and complaints as required
    • Monitors product inventory and order additional products as necessary
    • Ensures that all front office/ housekeeping operations are performed according to Omni Hotels standards
    • Maintain Four Diamond Standards of guest service
    • Complete other duties as assigned

    Qualifications

    • A Bachelor’s degree is required, preferably in Hospitality Management.
    • Candidates must be available to relocate after completion of the program (approximately 12 months.)
    • Prior guest service experience is required; Housekeeping or Rooms division hospitality experience is preferred.
    • Must be able to work 50 hours per week, with a flexible schedule to include nights, weekends and holidays.

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