• Overnight Assistant Front Office Manager

    Job Locations US-RI-Providence
    Posted Date 1 month ago(3/23/2018 1:44 PM)
    Requisition ID
    2018-23954
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Overview

    Providence Hotel

     

    Providence

     

    The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.

    The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

    Job Description

    To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.

    Responsibilities

    • Handle all training with associates to ensure Omni Standards.
    • Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning.
    • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
    • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
    • Complete weekly supply inventories to ensure adequate pars of such.
    • Complete rate discrepancy report and make needed changes.
    • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
    • Prepare group information sheets.
    • Complete check-out with balance report.
    • Complete credit check daily.
    • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
    • Assure knowledge and training of Marketing Programs of company and hotel.
    • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

    Qualifications

    • Previous luxury hotel experience is required.
    • Must be able to work a flexible schedule and willingness to work overnights, weekends, and holidays.
    • Ability to stand for the entire scheduled shift, up to 10 hours.
    • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
    • Four year college degree, preferably in the hospitality industry.
    • Strong knowledge of Microsoft Office Software, Opera knowledge preferred. 

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed