• Convention Services Manager

    Job Locations US-TX-San Antonio
    Posted Date 2 weeks ago(4/10/2018 11:19 AM)
    Requisition ID
    2018-24416
    # of Openings
    1
    Category (Portal Searching)
    Sales
  • Overview

    La Mansion del Rio

     

    La Mansion

     

    The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

     

    Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

    Job Description

    To discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a convention/meeting resume. 

    Responsibilities

    • Prepare resumes for client prior to client arrival and review all details in weekly Staff Meeting communicating relevant client requests to all departments
    • Adhere to the Catering and Conference Services Department’s standard operating procedures
    • Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of Omni protocol
    • Ensure all site planning inspections to the hotel are successful by planning carefully and communicating accurate details in advance to all departments
    • Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met
    • Conduct pre- and post-conference meetings when it is agreeable with the client
    • Ensure all current and future client accounts are serviced in accordance with Omni standards
    • Ensure all Delphi account profiles records are up to date
    • Ensure banquet event orders are accurate and provide all relevant information to departments according to BEO distribution SOP
    • Attend all training classes and meetings for department and hotel
    • Adhere and maintain all contractual obligation per group contracts such as B&B minimizing attrition
    • Be aware of departmental revenue and up sell at every possible opportunity
    • Perform any other reasonable duties as required by the Director of Sales and Marketing and/or the Director of Catering and Conference Services
    • Coordinate all aspects of conferences as assigned by the Director of Catering and Conference Services to include but not limited to: food and beverage requirements, timing of events, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in/check out.

    Qualifications

     

     

    • College degree preferred
    • Knowledge of the operations of the hotel industry
    • Dynamic, enthusiastic, professional who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
    • Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
    • Requires knowledge of advanced sales techniques
    • Highly developed customer service skills with strong attention to detail
    • Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook
    • The ability to delegate, effectively train and coach
    • Must be able to work a flexible schedule including nights, weekends and holidays

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