• Director of Catering and Convention Services

    Job Locations US-NC-Asheville
    Posted Date 1 month ago(4/24/2018 9:08 AM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Catering and Convention Services
  • Overview

    Grove Park Inn


    Grove Park Inn


    The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.


    Omni Grove Park Inn’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

    Job Description

    Oversee the Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.


    • Responsible for planning, evaluating, organizing, and directing the activities of the Assistant Director of Convention Services, Convention Service Managers, Convention Floor Coordinators and Convention Services Administrative Assistants.
    • Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
    • Responsible for all administrative duties which are necessary in the functioning of the department.
    • Responsible for working with the convention/meeting planners in coordinating the final details for conventions/meetings.
    • Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
    • Responsible for the overall condition of each function room and all Convention Service equipment.
    • Provides the necessary training, motivation, and leadership for all department personnel.
    • Participates in the final interview process and is responsible for hiring all departmental personnel.
    • Ensures that all procedures, policies, and guidelines, as established by Omni Hotel, are being followed by department personnel.
    • Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.


    • Must have Associate’s degree or higher and/or a minimum of 5 years as a Assistant Director or similar or similar position in a 4-diamond resort
    • Able to work flexible schedule and holidays.
    • Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.
    • Able to collect accurate information and resolve conflicts.
    • Able to manage multiple tasks at all times and have excellent organizational skills.
    • Able to remain calm and alert, during emergency situations and/or heavy Hall activity.

    End of Job Description



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