Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
The CRM Product Manager will manage the strategy and implementation of the Cendyn CRM and loyalty platforms. These solutions will provide a true, single profile of each guest. Using that data, Omni can communicate to each guest across the travel lifecycle and learn more about each guest throughout their journey. This personalization will drive retention and create more loyal, brand advocates across Omni’s customer base. The ideal candidate will have a solid background in CRM, system implementation, project management and multichannel marketing. This position requires excellent organization, prioritization, attention to detail, and relationship management skills. The CRM Product Manager will report directly to the Vice President, CRM & Loyalty.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
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