• Corporate Operations Manager

    Job Locations US-TX-Dallas
    Posted Date 2 weeks ago(6/5/2018 6:31 PM)
    Requisition ID
    2018-26077
    # of Openings
    1
    Category (Portal Searching)
    Operations
  • Overview

    Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service.  Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

    Job Description

    To support properties with all aspects of rooms division standards.  This position requires excellent organizational and problem solving skills, attention to detail, and the ability to manage multiple projects.

    Responsibilities

    • Create, develop and implement of front office, guest services, housekeeping, and loyalty standard operating procedures
    • Analyze and provide feedback to hotels regarding: Rooms division financials, Medallia trends, JD Power scores, Synergy usage
    • Building effective teams by coordinating hotel task force needs including: Hotel openings, Hotel acquisitions, Special events, Open positions, Additional training
    • Conduct property visits to review rooms division standard operating procedures including Moments of Service, Guest Engagement meetings, Select Guest execution, etc.
    • Facilitate communication between operations, IT, procurement, marketing, and other departments to ensure clear and concise directives are properly conveyed and executable
    • Facilitate ongoing training regarding Moments of Service, Select Guest / GHA Discovery, Medallia, & Power of Engagement
    • Ongoing development of rooms division managers and Leaders in Development
    • Sizing up people to assist in identifying internal / external candidates for open rooms division positions  
    • Assist on projects with multiple elements

    Qualifications

    • Extensive knowledge of operations standards, Opera property management systems (OPMS), Opera reservations system (ORS), Medallia, Synergy, GoConcierge, etc.
    • Thorough understanding of Omni Culture
    • Thorough understanding of Omni’s key service components
    • Ability to communicate well to large groups of people
    • Must have effective listening, verbal, and written communication skills
    • Ability to establish and retain vendor relationships
    • Must be flexible in travel, working hours, including weekends, evenings, and holidays
    • Expected travel 75% of time

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