• Assistant Room Service Manager (Ideal Service Department)

    Job Locations US-PA-Pittsburgh
    Posted Date 2 weeks ago(6/6/2018 9:32 AM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Front Office Operations
  • Overview

    William Penn Hotel




    History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

    Job Description

    Will be responsible for overseeing the Ideal Service team ensuring that the guest has the highest guest satisfaction over the telephone.


    • Ensuring training is complete on a monthly basis and following up on Moments of Service. 
    • Ensuring payroll accuracy and scheduling of the department. 
    • Participating in the interview process of hiring on new associates. 
    • Coaching and Counseling of associates.


    • Must be able to work a flexible schedule to include nights, weekends and holidays. 
    • Previous hotel experience preferred. 
    • Must have at least 2 years of supervisory experience. 
    • Must have excellent computer and communication skills.


    Unless noted differently applicants must be able to work all days including AM, PM, weekends & holiday shifts.

    530 William Penn Place  |  Pittsburgh  PA  15219  |   Human Resources Office  |  William Penn Level

    Job Hotline ~ 412.553.5232

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.


    End of Job Description



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