• Night Audit/Relief MOD

    Job Locations US-CA-San Francisco
    Posted Date 2 weeks ago(6/7/2018 1:20 PM)
    Requisition ID
    2018-26112
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Overview

    San Francisco Hotel

     

    San Fran

     

    Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

     

    The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

    Job Description

    The role of the Night Auditor/Relief MOD is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed.  

    Responsibilities

    • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
    • Empathetically listen to guest inquiries and provide appropriate responses
    • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
    • Block rooms in the computer and follow through on designated requirements
    • Pre-register designated guests and prepare key packets
    • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
    • Maintain confidentiality of all guests and hotel information
    • Employ attention to detail in order to ensure security of guest room access
    • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
    • Maintain guest history files on all guests
    • Accommodate room changes expediently
    • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
    • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
    • Performs the required system prints during the night audit shift to ensure a current back-up of the hotel arrivals, vacant & in-hourse list is available. 
    • Verifies front desk cashier work is balanced
    • Ensures all guest accounts are accurately posted with room and tax
    • Read, initial and sign the ‘Ideal Service Recovery’ standard and procedure
    • Ensures the completion of all night audit functions
    • Distributes all close day reports and morning reports to the appropriate departments
    • Prepares and distributes the Daily Report
    • This position will serve as the Manager on Duty when the Night Manager is off

    Qualifications

    • Must be able to work a flexible schedule including overnight shifts, weekends, and holidays
    • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
    • Ability to accurately and efficiently input information into computer systems
    • Ability to work cohesively with co-workers both within and outside of your department
    • Ability to compute accurate mathematical calculations
    • Ability to think clearly, quickly and make concise decisions
    • Ability to prioritize, organize and follow up
    • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
    • Excellent customer service skills required
    • Previous hotel front desk experience is required
    • Prior Front Desk/ Night Audit experience preferred
    • Prior experience in high volume luxury hotel preferred

     

     

     

     

     

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

     

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