• Manager of Hotel Applications

    Job Locations US-TX-Dallas
    Posted Date 1 month ago(6/14/2018 2:07 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Information Technology
  • Overview

    Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service.  Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

    Job Description

    To provide properties with ongoing hotel applications system support. This position requires strong attention to detail as well as excellent organization, prioritization, problem-solving and technical skills.


    • Support all Front Office applications, including but not limited to: PMS, including EMV Tokenization and mobility; Communication Applications; Task Management; and CRM
    • Create and maintain all supporting documentation as well as training materials
    • Conduct QA testing of applications
    • Support company-wide upgrades of current installations and deployment of new installations
    • Support properties through PMS upgrades and assist with ongoing QA, training and support
    • Facilitate communication between IT and other departments
    • Manage and assist with application projects as business demands
    • Ensure excellent customer service and communication is a hallmark of the IT department
    • Encourage and maintain open and clear communication, rapport and cooperation with all departments to foster a high standard of service to all internal and external guests


    • Minimum four-year college degree – preferred in Business, MIS, IT or Computer Science
    • Experience with Hospitality Applications is preferred
    • Knowledge of Opera Reservation System, Opera Property Management, CRM and hospitality systems
    • Knowledge of the Oracle ticketing process a bonus
    • Understanding of hospitality Accounting, Operational and Revenue Management functions
    • Understanding of software that interfaces with hotel applications
    • Must have expert organizational and communication skills—ability to effectively communicate to large groups of people
    • Ability to manage other people
    • Ability to lead a complex project
    • Ability to operate within a 24/7/365 environment and provide rapid response in emergency situations
    • Outstanding problem solving, decision making and time management skills
    • Ability to listen effectively and understand issues to bring correct resources together
    • Readiness to work independently on tasks
    • Ability to establish and maintain strong vendor relationships
    • Aptitude to work a flexible schedule as needed to complete time-sensitive projects
    • Must be flexible in working hours, including weekends, evenings and holidays


    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 
    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to 


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