• Director of Front Office

    Job Locations US-GA-Atlanta
    Posted Date 7 days ago(6/14/2018 4:30 PM)
    Requisition ID
    2018-26358
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Overview

     

    Atlanta

    Scheduled to open early 2018, the luxurious Omni property will be a full-service hotel and serve as a cornerstone of the mixed-use community adjacent to SunTrust Park, future home of the Atlanta Braves. The Omni Hotel at The Battery Atlanta will feature 16 floors, approximately 264 guest rooms including 28 suites, over 12,000 square feet of meeting space, an elevated pool deck and bar overlooking the ballpark, and a signature restaurant.

     

    Located on the 60-acre mixed-use development site, at the northwest intersection of I-75 and I-285 at Cobb Parkway, the new community will redefine the traditional model of “live, work, play” into a “play, work, stay” destination. The community will also feature residences and premier office space, an entertainment venue, retail and a variety of dining options.”

    Job Description

    To work closely with the Director of Operations and other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency.  Managing and problem solving associate and guest issues while remaining professional at all times.

    Responsibilities

    • Ensure registration cards are completed.  
    • Ensure all needed reports are run.  
    • Continued training done with all associates. Ensure MOS& POE program is consistent.  
    • Communicate with all departments on continuing basis.  Especially the communication with Assistant Front Office Managers each evening/morning.  
    • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.  
    • Be familiar with the hotel computer system for training, maintenance and trouble shooting.  
    • Complete rate discrepancy report and make needed changes.  
    • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.  
    • Complete check-out with balance report.  
    • Complete credit check daily.  
    • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.  
    • Assist with departmental scheduling and monitoring payroll productivity.  
    • Directly oversee all aspects of Front Office, Guest Services and the PBX department.  
    • Attend meetings as assigned by Director of Rooms. 
    • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
    • Assure knowledge and training of Marketing Programs of company and hotel.
    • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

    Qualifications

    • At least 3 years directly related experience (Hotel-Front Desk) in a managerial role. 
    • Must have excellent organizational, supervisory, customer service skills. 
    • Must be able to work well under stressful situations and handle challenges in a professional manner. 
    • Previous luxury hotel experience is required.
    • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
    • Ability to stand for the entire scheduled shift.
    • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
    • Four year college degree, preferably in the hospitality industry
    • Knowledge of Property Management Systems and related computer programs
    • Strong knowledge of Microsoft Office Software.

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed