• Guest Services Manager

    Job Locations US-CA-San Francisco
    Posted Date 3 weeks ago(6/26/2018 7:49 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Front Office Operations
  • Overview

    San Francisco Hotel


    San Fran


    Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.


    The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

    Job Description

    The Guest Services Manager creates a 4 diamond experience from guest arrival on the front drive to their departure. This position works closely with the Front Office Manager and oversee all areas of operation relating to the guest experience for Front Office and Guest Services; managing Front Office, Concierge, Door, and Bell staff.


    • Assist in all training with associates to meet Omni Standards.
    • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
    • Handle guest complaints while maintaining a satisfactory impression
    • Knowledge of various hotel computer systems; adhere to all systems and controls of the Front Office and appropriate areas of responsibilities
    • Complete daily reports such as rate discrepancy report, check-out with balance report, and daily credit check
    • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
    • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced
    • Prepare group information sheets
    • Assure knowledge and training of Marketing Programs of company and hotel
    • Complete weekly inventory to ensure adequate amount of supplies
    • Communicate with all department managers on continuing basis (shift changes/night audit)
    • Write out weekly department schedule
    • Coordination of the front drive and transportation on the front drive
    • Conduct payroll for associates in the department
    • Manages bell, door and concierge staff
    • Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously
    • Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations


    • Must have at least 2 years of supervisory experience and front desk hotel experience
    • Must be able to work in a fast paced environment and resolve issues on the spot
    • Must have excellent interpersonal and communication skills
    • Must be available for scheduling based on business demands to include weekends and holidays
    • Knowledge of Property Management Systems and related computer programs
    • Strong knowledge of Microsoft Office Software
    • Ability to stand for the entire scheduled shift.
    • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed






    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.


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