• Assistant Director of Housekeeping

    Job Locations US-GA-Atlanta
    Posted Date 2 weeks ago(7/4/2018 11:56 AM)
    Requisition ID
    2018-26881
    # of Openings
    1
    Category (Portal Searching)
    Housekeeping
  • Overview

     

    Atlanta

    Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official  hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining.

     

    Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel’s elevated pool deck and bar in addition to our signature restaurant, Achie’s, serving Southern-inspired fare and craft beer.

    Job Description

    To assist in managing all Housekeeping and Laundry functions.  To participate in quality assurance for Housekeeping department and department cost control measures.  To provide support to the Director of Housekeeping in all areas of the Housekeeping Operation.  To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

    Responsibilities

    • Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.  Exhibiting hospitality while striving to exceed Guest expectations.
    • Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
    • Maintains open and clear communication with all departments and guests to ensure consistent service.
    • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
    • Assists Director of Housekeeping with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls.
    • Monitor Housekeeping inventories to ensure adequate levels are maintained.
    • Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
    • Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
    • Prepare and complete all reports needed.  VIP’s, Due-Out’s V/D’s etc.
    • Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
    • Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
    • Overseeing the Laundry Department and all of its functions.
    • Participates in energy conservation efforts.
    • Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
    • Eliminates waste of supplies.
    • Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
    • Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

    Qualifications

    • Prior Housekeeping Supervisory Experience in Hospitality.
    • High School Diploma or GED / College Degree preferred.
    • Must be highly motivated and have the ability to Multi-task.
    • Must be able to work independently.
    • Must have the ability to lead, motivate and develop others.
    • Ideal candidate will be conversational in Spanish.

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