• Housekeeping Manager

    Job Locations US-CA-San Francisco
    Posted Date 4 days ago(7/12/2018 6:14 PM)
    Requisition ID
    2018-27091
    # of Openings
    1
    Category (Portal Searching)
    Housekeeping
  • Overview

    San Francisco Hotel

     

    San Fran

     

    Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

     

    The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

    Job Description

    To assist in managing all Housekeeping functions.  To participate in quality assurance for Housekeeping department and department cost control measures.  To provide support to the Director of Housekeeping in all areas of the Housekeeping Operation.  To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

    Responsibilities

    • Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.  Exhibiting hospitality while striving to exceed Guest expectations.
    • Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
    • Maintains open and clear communication with all departments and guests to ensure consistent service.
    • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
    • Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls.
    • Monitor Housekeeping inventories to ensure adequate levels are maintained.
    • Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
    • Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
    • Prepare and complete all reports needed.  VIP’s, Due-Out’s V/D’s etc.
    • Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
    • Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
    • Overseeing the Laundry Department and all of its functions.
    • Participates in energy conservation efforts.
    • Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
    • Eliminates waste of supplies.
    • Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
    • Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

    Qualifications

    • Minimum of 1 year Housekeeping Management experience preferred. Previous leadership experience in an upscale, full service hotel environment is required.
    • Exceptional knowledge and understanding of housekeeping operations, to include managing inventories, turndown service, special needs of VIP guests, room assignments, inspections, safety and health standards.
    • Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff. 
    • Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests
    • Able to set priorities for the Housekeeping team and provide feedback to others that enhances performance.
    • Prior experience managing schedules, payroll, service recovery and associate relations matters required.
    • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
    • Ability to work well under pressure, managing quick turns and high occupancies.
    • Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
    • Ability to lift up to 20-25 pounds intermittently, and occasionally 50 pounds. 
    • Ability to push and pull fully stocked housekeeping supply cart. 
    • Ability to stand/walk for extended periods of time, including entire shift.
    • Must be able to work a flexible schedule including nights, weekends and holidays.

     

     

     

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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