• Senior Convention Services Floor Manager

    Job Locations US-DC-Washington
    Posted Date 4 weeks ago(7/24/2018 11:13 AM)
    Requisition ID
    2018-27332
    # of Openings
    1
    Category (Portal Searching)
    Banquets
  • Overview

    Shoreham Hotel

     

    Shoreham

     

    Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.


    Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.


    Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

    Job Description

    Insure proper set up of meeting and Banquet facilities by communicating effectively through supervisors to associates and handling guests requests on the floor.

    Responsibilities

    • Directly responsible for the daily supervision of the banquet housepersons.
    • Inspects each function room prior to the event to ensure that both the client's needs are fulfilled and the hotel standards are met.
    • Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided.
    • Meets with banquet housemen on a daily basis to insure that dress and personal hygiene requirements are met in accordance with department standards.
    • Reviews daily worksheet and assigns specific duties to each banquet Houseperson.
    • Inspects each function room prior to, and during breaks to insure that all requirements reflected on the daily worksheets are met. Specific hotel standards must also be fulfilled.
    • Insures that cleanliness and order of all storage areas is maintained.
    • Insures the proper use and storage of all Convention Services equipment. Establish preventative maintenance schedules for same equipment.
    • Introduces himself to meeting/convention planner, as primary contact while group is in-house.
    • Insures special attention for meeting planners displaying the Omni Gavel Pin.
    • Daily, early contact with the planner, reconfirming details. 
    • Handles last-minute requests.
    • Communicates changes to appropriate departments.
    • Meets daily with Banquet Manager and new floor supervisor for shift turnover.
    • In coordination with the Banquet Manager, initiates appropriate disciplinary action for housemen who have committed infractions of the Rules of Conduct as stated in the Omni Hotels Associate Handbook.
    • Uses appropriate forms for reporting disciplinary measures.
    • Submits forms to Director of Convention Services for review.
    • Provides, in conjunction with the housemen foreman, the necessary training for each banquet housemen - follows through to insure that all housemen consistently maintain high-quality standards.
    • Makes entries into a logbook of the day-to-day activities of the shift, and includes problems encountered, disciplinary action taken, incomplete work, complaints from meeting planners, and any other useful information, which may assist the department in doing a better job.
    • Conducts monthly banquet housemen meetings.

    Qualifications

    • Exceptional people skills.
    • Detail oriented, excellent communication skills, ability to perform professionally under high levels of stress.
    • Previous experience in Banquets Management is required. 
    • Computer skills required. 
    • Must have a flexible schedule and the ability to work long hours, nights, weekends, and holidays.

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

                                                                                                                                                

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